Signal Management Coordinator

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Overall Purpose of the Job:

To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.

Minimum qualifications and experience:

Grade 12/ Matric
Computer Literate essential ( MS Office Outlook)
Customer Service experience
Knowledge of ADT systems i.e Listener and Technical experience (advantageous)

Main duties & Responsibilities:

Arrange Technical call outs and ensure technicians are adequately scheduled
Arrange for excessive response letters to be delivered to repetitive clients
Check and monitor completed technical call outs by Signal Management technicians to rectification.
Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
Collaborate with other business units
Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
Drive a reduction in customer activity rates
General administrative duties.

Behavioral Competencies:

Problem Solving
Customer Focus
Planning and organising
Written Communication
Drive for results

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience:

Junior IC

Overall Purpose of the Job:To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.Minimum qualifications and experience:Grade 12/ MatricComputer Literate essential ( MS Office Outlook)Customer Service experienceKnowledge of ADT systems i.e Listener and Technica...