Onboarding Specialist
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Material Bank is a fast-paced high-growth technology company and created the worlds largest material marketplace for the Architecture and Design industry providing the fastest and most powerful way to start and manage a design project. Learn more about us at or see below.
Material Bank is seeking a highly organized and detail oriented Onboarding Specialist who will serve as one of the first points of contact for new Brand Partners and play a critical role in shaping their success on the platform. You will lead partners through a seamless onboarding experience ensuring they are set up for long term engagement and impact within the most innovative company in the Design and Architecture industry.
This position is fast paced and highly collaborative requiring strong communication skills a tech savvy mindset and the ability to manage multiple priorities. Candidates who excel at taking initiative solving problems and driving meaningful partner outcomes will thrive in this role.
- Lead the onboarding process for new Brand Partners ensuring a smooth and successful integration onto the Material Bank platform
- Serve as the primary point of contact between Brand Partners and internal teams throughout the onboarding lifecycle
- Coordinate and support the setup of Brand Partner product pages catalog structure and initial data requirements
- Manage catalog-related updates ensuring product data is accurate complete and aligned with internal standards
- Handle ticketing for onboarding and catalog updates ensuring all requests are documented prioritized and resolved
- Conduct quality assurance checks to validate data accuracy before go-live
- Execute simple PIM (Product Information Management) functions to support catalog readiness
- Educate Brand Partners on platform processes and collaborate with them to implement new catalog or workflow improvements
- Provide ongoing support to the team after go-live including addressing catalog updates follow-up ticket requests and helping maintain long-term data quality
- 3-5 years of experience in onboarding project management account coordination or a similar role
- Excellent verbal and written communication skills with English required
- Additional European languages are a strong plus especially Italian Spanish French and/or German
- Familiarity with Excel functions and comfort working with structured product data
- High attention to detail and strong organizational skills
- A client-focused mindset and the ability to build strong working relationships
- Tech-savvy with the ability to quickly learn workflows tools and systems
- A proactive hands-on approach with the ability to manage multiple projects simultaneously
About Material Bank
Material Bank is the worlds largest material marketplace for the architecture and design industry providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery rep engagement and material sampling.
Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process we drive business between architects and designers (members) and our Brand Partners (clients).
Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US in one box by 10:30 AM the next morning.
Connect with us and discover your career at Material Bank.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Search and order free material samples from Material Bank. Register as a professional to search across the best design and architectural product brands!
