Production Support Manager

Position: Production Support Manager

Employment: Full Time

Salary: Upon application with bonus scheme and benefits

Location: Creation Group Knockin Heath Business Park Oswestry SY10 8ED

Creation Group is a full service Brand Experience group. We are looking for a Production Support Manager to act as the operational heartbeat of our Production Division. We are seeking a highly organised proactive and solutions focused personality to join our ever growing team. The perfect candidate will bring calm clarity and structure to a fast paced department delivering world class experiential fabrication and technical projects.

Reporting into the Production Director you will be responsible for the day to day operational flow of the Production Division across Live Production Fabrication Technical Design and Technical Production. You will be a steady detail driven and commercially aware operator who brings order to complexity anticipate bottlenecks and keep the department aligned. The ideal candidate will have strong experience in production operations workflow management or studio / project support in a similar environment.

As a key member of the Production team you will play a pivotal role in ensuring projects move smoothly through the entire Production lifecycle. This is a unique opportunity to help shape the operational backbone of the department and support the delivery of some of Creation Groups most ambitious projects.

What you will be responsible for:

Project Intake and Job Management:

• Monitor all incoming project briefs and enquiries across all Production functions triaging new jobs using established job management systems and ensuring fabrication requirements are captured scheduled and communicated during job intake. Own and maintain the job tracking system as the single source of truth for all live Production work. Act as the central point of contact for Production project status and ensure each project is assigned and resourced in collaboration with the Production Director and Production Managers. Prepare and circulate weekly Production status summaries ahead of internal and cross-departmental meetings.

Department Operations and Workflow Management:

• Act as the Control Tower for the Production Division overseeing workflows schedules and operational cadence. Maintain and improve departmental administrative processes templates and naming conventions. Ensure assets materials and information flow smoothly between Technical Design Fabrication Live Production and Technical Production.

Resource and Workload Planning:

• Monitor team capacity and identify pressure points or under utilisation and coordinate resource planning with the Production Director and Production Managers. Maintain the freelancer database and oversee freelancer tracking availability hours and bookings. Attend weekly planning and brand team meetings to capture upcoming workload and cross departmental dependencies.

Financial and Commercial Administration:

• Support estimating processes by collecting supplier costs and updating documents and own departmental budget trackers cost logs and job reconciliation documents. Resolve supplier invoice queries and liaise with Finance to ensure accuracy and support supplier price reviews and cost saving initiatives.

Supplier and Stakeholder Management:

• Act as the senior operational contact for suppliers supporting Production managing supplier quality issues escalations and operational troubleshooting. Maintain strong internal relationships across Creative Fabrication Technical Design Procurement and Operations and liaise with internal Fabrication leads and external fabrication suppliers to ensure clarity on timelines specifications and operational dependencies.

Support to the Production Director:

• Act as the first filter for operational tasks priorities and communications. Prepare briefing notes reports presentations and departmental updates. Track departmental actions and ensure accountability.

Leadership of the Production Coordinator:

• Line manage and support the Production Coordinators daily workload allocating tasks quality checking documentation and upholding administrative standards. Coach develop and mentor the Coordinator as they support Production delivery.

What we are looking for:

• Exceptional organisational ability and confidence managing complex workflows.
• Experience in production operations coordination or project support.
• A calm structured and solutions focused approach.
• Strong communication skills with the ability to influence across teams.
• Financial literacy and confidence working with trackers POs and cost data.
• Proficient with Google Workspace and project management tools.
• Proactive self directed and ready to take ownership of departmental organisation.

What we offer:

• Competitive salary based on experience.
• Discretionary bonus.
• 28 Days (Including Bank Holidays) that will increase by 1 day per annum up to a maximum of 38 days.
• Enhanced Parental Family and Special Leave.
• Company Events.
• Training and development opportunities.

A bit about Creation:

We are an industry leading full service Brand Experience group that produces and executes an exciting portfolio of projects with a range of flagship clients. Since 2012 we have been disrupters of the experiential marketing and live event industry managing client projects from concept through to delivery.

Creation is founded around four key service offerings Creative Production Live and Asset & Inventory Management which enable us to offer our clients a turn key solution to deliver stand out brand experiences. We focus on creative solution-led high quality outputs and through integrity passion and a one team mentality we are trusted by our clients to create and deliver the impossible. We dedicate ourselves to fostering a collaborative environment where our employees are continuously striving for excellence innovation and professional growth ensuring that everyone has the opportunity to contribute thrive and make a meaningful impact.

This approach has set us apart from agencies in our field leading to record breaking growth and recognition as one of the fastest growing companies both in the UK and Europe (Financial Times FT 1000 Sunday Times Top 100 FEBE) for the last three consecutive years. We are also Silver-accredited by Ecovadis which recognises companies for their sustainability practices and their commitment to Environmental Social and Governance (ESG) policies.

As we look to the future we continue to expand notably into global markets with the right leaders and teams at the forefront.

We are proud to be an equal opportunity employer and were committed to diversity and inclusion. We dont discriminate on the basis of race gender ethnicity citizenship national origin religion sexual orientation age marital status disability or any other legally protected status.

All applicants are asked to submit a CV and cover letter to: