Site Reliability Engineer

Who Were Looking For

At ScalePad we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact see ambiguity as an opportunity and believe that raising the bar is a team sport.

We dont bring people in to run playbooks. We hire people who want to rewrite them. And in this role youll get to do that while shaping the future of managed services for our global partners. (Thats what we call our customers.)

What is ScalePad

At ScalePad were building more than software; were building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent scalable Customer Success motion.

Our product suite unifies risk insights client planning and service delivery so MSPs can have smarter conversations show clients their value and grow their revenue.

But our purpose goes beyond our software. Were creating a workplace where curious growth-minded people can do their best work where ideas are valued progress is shared and everyone belongs. Together were creating a future where MSPs dont just keep businesses running they help them thrive. We believe that when our partners succeed we all do.

With offices in Vancouver Toronto Montreal and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12000 partners across 60 countries. Weve been recognized for our products and corporate culture by MSP Today G2 and Great Place to Work to name a few.

About The Role

As a Site Reliability Engineer (SRE) at ScalePad you play a crucial role in ensuring the reliability scalability and efficiency of our infrastructure and development platforms. You support developer experience automate operational tasks and optimize system performance to maintain high availability and seamless deployments. Your expertise in monitoring incident management and automation helps ensure that our applications run smoothly and meet reliability targets.

Responsibilities

Get ready to go beyond order-taking. Your strategic responsibilities include:

1. System Operations and Reliability

• Maintain and improve system uptime and reliability according to established Service Level Objectives (SLOs)
• Monitor and optimize system performance using observability tools like Prometheus and Grafana
• Implement and maintain alerting systems to proactively detect and resolve issues
• Execute capacity planning and scaling activities ensuring infrastructure efficiency
• Participate in the 24/7 on-call rotation responding to and resolving system outages
  

2. Incident Management

• Respond to and resolve production incidents within defined Service Level Agreements (SLAs)
• Document incident responses and contribute to post-mortem analysis to improve system resilience
• Implement preventive measures based on insights from incidents
• Manage escalations and coordinate with teams to resolve complex system issues

3. Development and Automation

• Develop and maintain Infrastructure as Code (IaC) to enable automated infrastructure management
• Create and optimize CI/CD pipelines ensuring smooth and reliable software releases
• Write automation scripts for routine operational tasks reducing manual workload
• Implement monitoring solutions and dashboards to provide real-time system visibility

4. Collaboration

• Work closely with development teams ensuring seamless integration of SRE principles into application design
• Participate in team planning and retrospective meetings contributing to continuous improvement
• Document technical processes and procedures making knowledge accessible across teams
• Contribute to knowledge base maintenance sharing best practices and troubleshooting insights

Your Strengths and Skills

We care about what you can do more than where youve done it. However experience in the following areas will help you hit the ground running in this role:

• Strong proficiency in system operations observability and infrastructure monitoring
• Full understanding of AWS offerings including core compute networking storage IAM
• Experience with Infrastructure as Code (IaC) tools such as Terraform
• Proficiency in scripting and automation using Python Bash or equivalent languages
• Base knowledge of Java Go and Python is a strong plus
• Knowledge of CI/CD pipelines and best practices for continuous integration and delivery
• Experience with containerization and orchestration technologies such as Kubernetes and Docker
• Strong understanding of SLOs SLAs and incident management best practices.
• Ability to troubleshoot and resolve complex system issues in a high-availability environment.
• Familiarity with Agile methodologies and DevOps culture

Perks

ScalePad offers our employees a blend of purpose growth and genuinely great perks.

• Everyones an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders whove scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year. Access an annual professional development budget to level up your skills your career and your impact.
• Set yourself up with great tools. Work with brand new top-of-the-line hardware and equipment so you can do your best work whether youre at home or in one of our hubs.
• Modern ways of working. Roles at ScalePad are structured as remote or hybrid with hub locations in Vancouver Toronto Montreal and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.
  
  

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process such as transcription note-taking and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters please.

Required Experience:

IC