Quality Engineer

Who Are We

Have you struggled to reserve that coveted summer camping spot at a state park Wondered why youre still filling out a paper form at the DMV Or tried (and failed) to book your favorite pickleball court from your phone

Kaizen Labs is rebuilding the governments digital front door - bringing modern people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments were replacing outdated systems with intuitive beautiful technology designed for residents and the public servants who serve them.

Our platform now powers over 50 agencies across 17 states reaching more than 30 million residents. Recent partners include Maricopa County (AZ) San Bernardino County (CA) and the Cherokee Maryland our platform helped eliminate seven-mile traffic jams at state parks saving hundreds of thousands in costs and dramatically improving the visitor experience.

Founded in 2022 and based in New York City Kaizen has raised $35 million from world-class investors including NEA Andreessen Horowitz Accel 776 and Carpenter Capital.

Were a team of builders designers and operators redefining what it means to serve the public in the digital age - and were just getting started.

Location

This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).

The Role

We are looking for a Quality Engineer who will elevate the reliability usability and performance of our platform as we modernize how government agencies deliver digital services. You will design and implement robust automated testing frameworks partner closely with product and engineering teams and ensure high-quality releases across our web and mobile experiences.

What Youll Do

• Build maintain and scale automated test suites across web and mobile using modern frameworks with a strong preference for Playwright

• Develop and execute automated tests to ensure coverage across browsers and device types

• Partner with engineers designers and product managers to define clear acceptance criteria and embed quality early in the development process

• Own test strategy for new features including functional regression accessibility and end-to-end testing

• Implement CI-integrated test pipelines that ensure reliable repeatable fast validation of builds

• Identify document and drive resolution of defects while helping the team improve root-cause analysis

• Contribute to continuous improvement of QA tools standards and best practices

• Advocate for a quality-first mindset across the engineering organization

Who You Are

• A quality-driven engineer passionate about building reliable user-centered software

• Comfortable collaborating across engineering design and product

• A systems thinker who can balance automation depth with speed

• Someone who thrives in a fast-paced high-ownership startup environment

What Youll Bring

• 5 Years of experience with creating automated test frameworks using Playwright (preferred) Selenium Cypress and/or Appium

• Strong understanding of web application architecture APIs and microservices

• Experience integrating test automation into CI/CD pipelines (e.g. GitHub Actions CircleCI etc.)

• Practical knowledge of JavaScript/TypeScript or similar languages for test writing

• Experience with debugging tools and performance testing methodologies

• Ability to translate ambiguous requirements into clear test plans and scenarios

• Strong communication and documentation habits

Strong Candidates May Also

• Have experience in government technology civic tech or public-facing critical systems

• Bring familiarity with accessibility testing and compliance standards

• Have exposure to observability and product analytics tools (e.g. Sentry Datadog Posthog)

• Have experience mentoring others on QA best practices

At Kaizen we believe that great work starts with taking great care of our people. Were building something meaningful and that starts with a culture where people genuinely love to work. Heres how we support you - in and out of the workplace:

Comprehensive Health Coverage

We offer Gold and Platinum PPO plans through Oxford (United) with 85% of premiums covered for employees on the Platinum plan with a $0 premium option

Dental Vision & Financial Wellness

Youre covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• Flexible Spending Accounts (FSA & Dependent Care FSA)

• $100000 in fully paid life insurance

• 401(k) access through Guideline

Parental Leave That Supports Families

Because time with your growing family matters.

• 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

Everyday Support & Flexibility

• $50/month toward your commute

• One-time setup stipend (up to $750) for your home or NYC office

• $100/month for wellness or productivity

Perks That Make Life Better

• $250/year for recreation - because fun matters

• $500/year for professional development - because growth does too

• Expensed lunch three days a week when youre in the office

• Company-provided laptop

Time Off to Recharge

• Unlimited PTO

• All federal holidays off

• A company-wide winter break during the week of Christmas

Base Salary $150000 - $180000

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities abilities cultures and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodation due to a disability please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.