Event Manager

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic motivated and service-oriented individual for the position of Event Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel located in Uptown Charlotte is a 605-room dual complex with 65000 sq. ft of meeting and conference space.

The Event Manager assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Salary $60000

Assisting in Managing Meetings and Special Events Operations and Budgets

Researches and analyzes new products pricing and services of competition.
Assists in apprising property of all groups that will impact property operations.
Assists in execution of event management strategy that is aligned with the companys business strategy and leads its execution.
Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
Creates opportunities to upsell during event planning.
Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Requirements

Must have a comprehensive knowledge of all hotel departments and functions.

Must have exceptional mathematical and computer skills.

College education and relevant training and experience required. Additional education preferred.

Ability to timely obtain any required licenses or certificates.

Additional language ability preferred.

Occasional travel required.

**1-3 years of convention property experience would be helpful for this role

Required Experience:

Manager