Change Management & Process Design Specialist

Job Description

The Role

As a Change Management & Process Design Lead within the Foundations Enablement organization you will play a critical role in shaping optimizing and enabling end-to-end HR processes that deliver a seamless efficient and employee-centered experience. This role blends deep process expertise with strong change management capabilities to ensure that redesigned processes are not only well-built but also well-adopted across the HR ecosystem.

You will partner closely with HR leaders Centers of Expertise (COEs) HR Technology HR Operations and regional/global stakeholders to translate business needs into scalable standardized processesand lead the change strategies required for successful implementation. The ideal candidate combines analytical rigor strong facilitation skills and a people-centered approach to change.

Hybrid: for this position is required to be on site 3x/week

What you will do (responsabilities):

Process Design & Optimization

• Collaborate with HR stakeholders to understand business goals service delivery needs and pain points in current processes.

• Map current-state HR processes (e.g. onboarding performance management job changes learning talent acquisition) and design future-state workflows that improve consistency scalability and employee experience.

• Partner with Project Managers and Stakeholders to facilitate process discovery design and decision-making sessions across COEs HRBPs and regional HR Operations teams.

• Ensure HR process designs align with enterprise standards data governance compliance requirements and system capabilities (e.g. Workday ServiceNow).

• Partner with HR Technology People Operations and Service Centers to translate process requirements into functional and technical designs.

• Document detailed process maps RASCI matrices business requirements and standard operating procedures (SOPs).

• Identify opportunities to automate manual steps eliminate redundancies streamline handoffs and clarify ownership within and across HR functions.

• Monitor and analyze process performance metrics leveraging data to drive continuous improvement and simplification.

• Maintain a library of approved HR process documentation and ensure version control.

Change Management Leadership

• Develop and execute change management strategies and plans to support the rollout of new or redesigned HR processes policies or technologies.

• Conduct change impact assessments to identify stakeholder groups key impacts adoption risks and required enablement activities.

• Create and deliver communication plans stakeholder engagement strategies and clear messaging to support adoption and minimize resistance.

• Develop training materials quick reference guides and learning content to enable smooth transitions to new processes or tools.

• Partner with COEs HR Business Partners and regional leaders to ensure readiness and alignment before go-live.

• Track and measure adoption behavioral change and stakeholder feedback adjusting change plans as needed.

• Promote a consistent change management methodology across the Foundations Enablement portfolio.

Cross-Functional Collaboration

• Act as a liaison across COEs HR Operations HR Technology and Implementation teams to ensure cohesive delivery of process and change work.

• Facilitate conversations to drive clarity resolve process or change-related issues and ensure alignment across global and regional partners.

• Translate complex process or change concepts into clear digestible information for diverse audiences including leadership.

Location: São Caetano do Sul/SP

Your skills and abilities (required qualifications):

• Bachelors degree in Human Resources Business Industrial Engineering Organizational Development or related field.

• 35 years of experience in HR process design HR operations business process improvement or organizational change management.

• Strong understanding of HR service delivery models and employee lifecycle processes.

• Proficiency with process mapping documentation and workflow design tools.

• Demonstrated experience developing and executing change management plans.

• Excellent facilitation communication and stakeholder engagement skills.

• Ability to synthesize diverse inputs and design solutions that balance efficiency compliance and employee experience.

• Fluent in English & Portuguese

• Availability to work at São Caetano do Sul plant

What can you give a competitive edge (preferred qualifications):

• Experience with HR technology platforms such as Workday ServiceNow or SuccessFactors.

• Certification in change management methodology (e.g. Prosci ACMP).

• Background in Design Thinking or human-centered design.

• Certification in Lean Six Sigma or Business Process Management (BPM).

• Experience working in a global matrixed HR organization or shared services environment.

• Familiarity with automation or digital workflow tools (e.g. Power Automate UiPath).

• Spanish language will be a plus.

Key Competencies

• Process Thinking: Applies structured methodologies to analyze design and optimize HR processes.

• Change Leadership: Plans and implements strategies to drive adoption and minimize disruption.

• Employee-Centered Design: Creates solutions with empathy for end users and impacted groups.

• Collaboration: Builds strong trusted relationships across HR technology and business partners.

• Continuous Improvement: Identifies and acts on opportunities to simplify standardize and automate.

• Change Agility: Navigates shifting priorities new technologies and emerging business needs with resilience.

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

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General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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