Network Support Technician
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Job Location:
Williston, ND - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Network Craze is a supplier of high quality new and refurbished enterprise network equipment and IT infrastructure to some of the largest national and international companies in operation today. With offices in Vermont New York Florida Maine and beyond we serve customers acrossa broad array of industries and geographic locations. Here in our Operations facility in Williston VT we have a fun professional dynamic team environment that is responsible for the production and service of all the equipment that we sell.
The Network Support Technician is a critical part of the Network Craze Service Team as they are the first point of contact for any of our customers in need of support. Our technicians understand our customers issues provide troubleshooting facilitate hardware replacement and maintain our customer relationships. Technicians also work directly with our Engineers on more complex and consequential IT projects and services. This role affords the opportunity to gain knowledge and experience with an incredibly diverse array of network equipment which many in the IT and Networking field do not have access to as well as experience working in a wide variety of enterprise environments of all shapes and sizes.
Most work training and normal tasks will be performed on-site at our Operations facility with some remote workdays as scheduled.
Job Purpose
Network SupportTechnicians are responsible for our third-party maintenanceProCare service which delivers 24x7 technical and hardware support as well as our standard limited lifetime warranty services. This involves communicating by phone email and video both internally and directly with customersinvestigatingnetwork problems and coordinating the fulfillment of our contracts. This on-call service will include documentation ticket management customer communication remote troubleshooting and hardware replacement processes. TheNetwork Support Technician will also work with our sales team to provide technical information for customer solutions throughout the sales process.
Primary Duties and Responsibilities
A successfulServiceTechnician should be:
- Prepared to follow procedures accurately and consistently to produceconsistentresults
- Dilligent with ticket management note taking and follow-up
- Able to communicate professionally and concisely during customer-facing interactions
- Familiar with networking concepts and network equipment
- Precise in their attention to detail
- Able to work well in a team environment
- A quick learner when faced with new systems equipment and processes
- Remotely troubleshooting technical issues over a Webex session with customers
Qualifications (recommended)
- Cisco CCNA Certification
- 2 years experience working with computers networking and/or IT environments
- 1 years experience troubleshooting/help desk experience
- Familiarity with Microsoft products (Windows Office 365 etc)
- Electronics computer or other types of technical repair work
Physical Requirements
TheNetwork Support Technician must be able to work both sitting and standing lift 40lbs and handle repetitive tasks.
Benefits:
- Retirement Plan with 3% match
- 15 days Paid Time Off
- 9 Paid Holidays
- Life Insurance (with optional short and long-term disability insurance)
- Competitive Compensation
- On-Call Bonus Program
The hours for this position are M-F 9:00-18:00 EST.
Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- Routing Protocols
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- WAN
- TCP
- Ethernet
- Cisco Routers
- Juniper
- Troubleshooting
About Company
Network Craze is your trusted source for refurbished Cisco network and voice hardware equipment. We offer a lifetime warranty and excellent support.
