About the Role:

Grade Level (for internal use):

The Team:

S&P Market Intelligence Software Solutions (SwS) Division provides Solutions for Banks Asset Managers Hedge Funds Insurance companies Software companies and Treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day-to-day service delivery of our hosted software solutions specifically WALL STREET OFFICE (WSO). The team co-coordinate and liaise with stakeholders internally and externally from junior analysts to C-suite executives.

The Impact:

The Service Delivery Managers will play a vital role overseeing a range of functions to facilitate the delivery of superior service leveraging consistent processes and tools to proactively monitor service delivery and take ownership of critical incidents and escalations coordinating with resolution parties and establishing effective communications between the client and our SMEs.

Whats in it for you:

The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the worlds top tier financial institutions.
You will be trained on the WSO applications and in the informational needs of modern financial institutions
This function is relatively new to S&P so there is lots of scope for this individual to shape and define the role and have significant impact

Responsibilities:

Responsible for managing a dynamic cross-region team
Responsible and accountable for Client Communication in Day-to-Day operational delivery; including Change/ Technology/Product/ Support requests across multiple clients
Responsible for understanding agreeing and managing Client priorities whilst feeding into relevant internal process(es) in accurate and timely manner
Responsible for driving and facilitating internal collaboration to establish proactive Service Improvement Client Action plans Root Cause Analysis (RCA) and post-mortem for Incidents or Service Level Agreement breaches
Responsible and accountable for hosting regular reviews with Clients to provide updates on current activities and operating results
Contribute to continuous improvement and operational excellence in team and wider team.

What Were Looking For:

2-4 years of experience

Experience working in a high-pressure client facing role
Experience liaising with Senior Stakeholders
Experience project managing or coordinating technology and business delivery as a team player
Experience of working with Asset Management or Data Technology in Support Business Analysis Project Management or Scrum Master Role
Direct experience of WSO or Syndicated Loan Market would be an advantage

Personal Impact

Proven ability to think critically and comfortable challenging the status quo for better results
Organized able to multi-task and have positive attitude to achieve deadlines
Self-starter with an attention to detail
Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients
Self-motivated; able to work independently with minimal supervision

Communication

Good presentations skills (preparation and delivery)
Excellent oral and written communication skills

Teamwork

Team Player and able to interact with Product Operations Delivery and technical teams in a professional manner.
A team player who is comfortable working at all levels of the business and with external clients
Proven ability to work individually and in a team environment which spans multiple geographical regions.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC