Field Service Engineer
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Job Summary
Responsibilities
Problem analysis and approach
Gather all information relevant for the problem analyze using available means gather additional diagnostic info if needed decide on initial approach to solve problem and execute consult with others.
Problem handovers and routing
Handover problem or problem aspects to others (2nd line support) document and package all data relevant for problem resolution (e.g. pass-downs work orders field service reports system problem reports technical reports).
Repairs
Use tools replace parts improve settings to execute repairs and standard service actions independently.
Procedures
Based on arranged customer machine time window to arrange for all (possible) parts tools equipment and information / knowledge to be available at start of procedure execute procedure.
Training / advice
Explain appropriate actions to users to correct malfunctions train customers in use and routine maintenance of equipment recommend changes in user procedures when needed
Process Optimization
Signal gaps and improvement opportunities and reports it to the relevant stakeholders
Knowledge build-up and transfer
Maintain and broaden own knowledge shares best known methods within the work group.
Coaching
Provide appropriate support and assistance to less experienced engineers on first tasks.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
ASML gives the world's leading chipmakers the power to mass produce patterns on silicon, helping to make computer chips smaller, faster and greener.
