Operations Delivery Supervisor, Studios, IMG

IMG are hiring an Operations Delivery Supervisor to be accountable for the day-to-day delivery of a major IMG Studio Tech & Ops clients project and the delivery of large-scale client projects at IMG Studios. This role is pivotal to our clients and our - overall success.

Key Responsibilities and Accountabilities

Lead Daily Operational Delivery

• Oversee day-to-day operations for the client ensuring all productions and workflows run smoothly and issues are quickly resolved.
• Act as the main operational point of contact maintaining strong client relationships and clear communication.

Coordinate Cross-Functional Delivery

• Work with Commercial Technical Engineering and Bookings teams to plan resource and deliver client requirements on time and on budget.
• Attend key bookings and production days to provide hands-on support and ensure alignment between teams

Manage Projects & Operational Planning

• Lead operational planning for major client projects including timelines documentation resource needs and tracking progress.
• Identify operational risks or pinch points early and implement solutions to maintain high service levels.

Maintain Systems & Documentation

• Ensure all operational information project details and resource allocations are accurately maintained in company systems.
• Capture and communicate actions scope changes and performance updates across stakeholders.

Monitor Costs & Support Budget Control

• Track operational and project costs reporting variances or risks to the Account Managers and Senior Manager Operations Delivery and reconciling against agreed timelines.

• Unusual Challenges or Circumstances
• Non-standard working hours: The role requires a regular working pattern of 13:0021:00 GMT to align with the clients team.
• Seasonal peak period: Availability is required over the Christmas holiday period when the client undertakes critical testing phases.
• International travel: Occasional travel may be required to support planning testing and delivery activities.
• Event-based schedule: Weekend and out-of-hours work will be necessary aligned with the clients operational demands (e.g. relevant event calendars).
• High-pressure operational environment: The role involves supporting live high-profile production workflows where rapid decision-making and problem-solving may be required.

Key Results Areas

• Reliable operational delivery of all client workon schedule on budget and to required quality.
• Strong client partnership ensuring clear communication trust and excellent service.
• Effective cross-team coordination ensuring all departments are aligned and accountable.
• Accurate operational planning documentation and resource management.
• Proactive problem-solving ensuring issues are escalated and resolved promptly.
• Cost awareness and responsible reporting budget management.

• Knowledge and Experience
• Strong working knowledge of post-production broadcast studio live gallery and remote production operations
• Excellent understanding of sports-based production requirements both live and non-live
• Experience delivering for high end clients

Skills and Abilities

• Proven client and customer service skills
• Solid organisation and communication skills (both written and verbal)
• Excellent interpersonal skills (when to employ tact diplomacy discretion)
• Proven ability to use own initiative and ability to work well as part of a team as well as autonomously
• Strong problem-solving skills
• Previous experience of working to tight deadlines working effectively in a fast-paced environment
• Excellent time management - reliable and punctual
• Positive professional and keen approach to work
• Intuitive to the needs of clients and other team members