Fraud Monitoring Team Lead

A universe of opportunities. Open to you.

Payoneers mission is to empower anyone anywhere to participate and succeed in the global economy. If our mission connects with your values if you revel in solving complex challenges and if you want to continuously advance your career come realize your potential at Payoneer!

Life at Payoneer is a global community where youll work with colleagues all over the world in a hybrid or remote work frame. As an equal opportunity employer the only things that matter to us are your skills your drive and your desire to have a positive impact on others.

Were looking fora self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach!

What will you be doing

1. Managerial:
   Lead and manage a team of FinCrime analysts / Risk Data Analysts
   Coach train motivate and drive the performance of the team
   Ensure FinCrime/Risk Operations are performed smoothly effectively and efficiently while meeting regulations and SLAs
   Manage team practices provide ongoing feedback foster teamwork and collaboration and meet team and company goals
   Support the team to achieve its operational objectives manage workloads and analysts professional development
   Set individual and team KPIs ensure adherence and manage expectations and performance
   Prioritise and balance competing operational urgencies ensuring critical reviews and escalations are handled promptly and effectively
   Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews
2. Professional:
   Manage professional aspects of Risk data analysis and risk controls development and act as an escalation point
   Supervise and monitor Risk research and deliverables
   Ensure performance based on established goals benchmarks and milestones
   Drive innovation and automation to support scale and efficiency
   Ensure consistency in practices policies and procedures
   Identify and address gaps and opportunities in performance
   Lead real-time monitoring and investigation of high-priority transactions ensuring swift decision-making and minimal business disruption
   Oversee operational queues and manage short review-time SLAs for payment holds and escalations
   Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities
3. Interpersonal:
   Work closely with other teams and departments to develop risk-related tools processes and products that improve both risk mechanisms and customer experience
   Communicate and collaborate with large enterprise clients and external partners
   Partner closely with Business Teams to ensure clear communication alignment on priorities and effective handling of time-sensitive reviews
   Act as a bridge between Risk Operations and the business balancing customer experience with risk mitigation under tight timelines

Is this you
The Payoneers are:
Accountable Adaptable Collaborative Communicative Fast Learners Independent Motivated Problem Solvers Resilient Technically Proficient

Have you done this kind of stuff
Bachelors degree a must
At least 3 years of proven managerial experience a must
Minimum 2 years of professional experience in online risk/compliance management fraud prevention or risk operations within a global payments/remittance/e-commerce environment a must
Excellent communication skills in English (written and spoken) a must
A positive energetic and communicative people-person a must
Data-driven mindset with strong analytical skills and proficiency in SQL BigQuery and BI platforms a must
Proven cross-team collaboration and interpersonal skills
Highly organized energetic and proactive
A problem solver who thrives under pressure
Flexible emotionally agile and adaptable to change in a fast-paced environment
Independent thinker with initiative who can see processes through

Who we are:

Payoneer(NASDAQ: PAYO) is the worlds go-to partner for digital commerce everywhere. From borderless payments to boundless growthPayoneerpromises any business in any market the technology connections and confidence toparticipateand flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brandsPayoneeroffers a universe of opportunities open to you.