Release Product Manager, CRM (Salesforce)

Canadian Imperial Bank Of Commerce

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

WhatYoullBe Doing

Join CIBCsECRM Enablementteam as aRelease Product Manager where you will own the end-to-end release lifecycle across Salesforce and CRTeX domains. This role is critical to ensuring predictable high-quality and risk-controlled releases every PI sprint and quarter. Acting as thesingle sourceof truth forreleasescope timing and impacts you will drive governance alignment and communication across a complex multi-pod ecosystem.

At CIBC we enable the work environment most optimal for you to thrive in your role youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

Howyoullsucceed

Own the release calendar & governance-Define andmaintainthe release calendar readiness gates and compliance checkpoints to ensure smooth execution.
Plan & coordinate releases-Manage dependencies across pods (ECRM Loyalty Contact Centre Shared Services)organizerelease activities (including PIV) and lead cutover planning.
Drive quality & risk management-Partner with QA and DevOps tomonitorrisk enforce rollback plans and lead go/no-go decisions for deployments.
Ensure environment & deployment readiness-Validateenvironments coordinate deployment schedules and ensure readiness for production releases.
Communicate & align stakeholders-Act as the quarterback for release communicationsproviding leadership witha single sourceof truth for scope timing and impacts.
Continuous improvement-Maintaindocumentation for release processes lessons learned and governance artefacts to drive operational excellence.
Collaborate across functions-Partner with stakeholders in Wealth Retail Technology Data and Operations to deliver FSC capabilities such as client onboarding relationship management and integrated workflows.
Ensure compliance & governance-Adhere to enterprise controls for data privacy consent management and regulatory compliance throughout delivery.
Mentor & influence-Provide guidance to Product Owners and team members fostering a culture of collaboration innovation and continuous improvement.
Strategic thinking You balance short-term delivery with long-term vision ensuring scalability and sustainability.
Stakeholder engagement You build strong relationships and influence outcomes through clear communication and collaboration.
Technical acumen You understand Salesforce FSC capabilities and can translate business needs into technical requirements.
Predictability & discipline You enforce readiness gates andmaintaincadence to protect quarterly release plans.
Risk control You proactivelyidentifyblockers escalate deliverydrift and ensure zero surprises for leadership.

Who you are

You can demonstrate 4 to 6 years of work experience in product ownership CRM delivery or digital transformation.Proven ability to write user stories manage backlogs andprioritizecompeting demands.

You can demonstrate 4 to 6 years of work experience with Salesforce Financial Services Cloud; Salesforce certifications are an asset.Familiarity with Salesforce ecosystem trends and integration patterns.
You are a Salesforce expert and can demonstrate deep knowledge and work experience of Salesforce platforms (FSC Marketing Cloud Data Cloud Loyalty) and integration patterns. Its an asser to have experience with Salesforce Financial Services Cloud and/or Salesforce certifications
Youre an agile champion Proventrack recordof leading agile teams and delivering complex programs in enterprise environments.
You can demonstrate 2 to 4 years of work experience building consensus and influencing stakeholders of varying levels to achieve strategic objectives.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology Change Management Product Delivery Product Management Product Ownership Product Vision

Required Experience:

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningf...