Client Experience Co-ordinator
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
General information
Reference
003911Location
United Kingdom London London
Work Place
Hybrid
Region
UK
Job Profile
Lockton - Experienced Professional
Title
Client Experience Co-ordinator
Description
We are looking for a Client Experience Co-ordinator tosupport the Head of Client Experience in delivering exceptional client and visitor experiences. This role ensures that every interaction reflects the companys standards of professionalism hospitality and care.
Responsibilities include:
- Define and communicate minimum standards for client and visitor experience across the business ensuring a consistent and exceptional client journey within the London office including support for client events and hospitality.
- Collaborate effectively with key stakeholders including EA/PA community Facilities Reception Catering and IT teams to deliver a seamless and premium visitor experience.
- Champion and promote the newly designed Client Experience process and digital brochure engaging with business units to accurately capture and fulfil visitor requirements.
- Develop and maintain an internal Look Book offering guidance on bespoke London experiences including restaurant recommendations private dining options hotels events and corporate hospitality.
- Support the development and implementation of a Client Feedback program to enhance service standards and provide actionable insights for continuous improvement.
- Act as the primary contact for the Workplace Management System (Eptura Engage)
- Serve as the main point of contact for UK travel.
Candidate Profile
You should be:
- Highly personable and with a passion for service.
- Proactive well-organised and dependable.
- Have the ability to communicate and build relationships effectively and professionally both verbally and in writing with clients prospects underwriters and other Associates.
- Be ableto manage time prioritise and ensure that deadlines are met without compromising quality.
- Be discrete and astute capable of maintaining high levels of confidentiality.
- Have analytical and problem-solving skills including research and investigation.
- Basic project management capabilities.
- Work in support of other team colleagues.
- Have an understanding of and adherence to Lockton standards and procedures
- Knowledge of Microsoft products (Powerpoint Word Excel Outlook) or similar software applications
Key Skills
- Abinitio
- Apache Tomcat
- Ethernet
- Hotel Management
- Financial Planning & Analysis
- AV
About Company
The quality of your solicitors professional indemnity insurance underpins your integrity and reputation among your clients. As a regulatory requirement, it is critical that your cover performs effectively for you and your practice. Our dedicated and knowledgeable team is committed to ... View more
