Let's begin! Customer Success Management Associate (Insurance)

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• Minimum 2 years of experience in the insurance industry
• Familiarity with catastrophe risk modeling or risk management
• Thrives in a fast paced environment requiring learning on-the-job
• Excellent client-facing skills with the ability to relay complex and technical concepts to broad audiences
• Comfortable engaging with a broad range of people and roles across customers and colleagues
• Proactive mindset with an instinct for action and making positive impact
• Uses data and technology including generative and agentic AI to make fast progress and to take decisions
• Ability to identify opportunity for improved customer outcomes and to develop plans accordingly

Education

• Bachelors degree in any discipline with a strong academic track record

Responsibilities

• Accountable for the customer success of a portfolio of re/insurance customers
• Responsible for the delivery of specific customer activities supporting colleagues managing large relationships
• Lead customers through the business and/or technology change required to successful adopt Moodys models products and data to perform their business
• Act as a strong client advocate
• Actively participate in regular account meetings to inform and deliver strategic plans
• Identify and contribute to account renewal and risk mitigation activities
• Ensure customers receive positive experience and outcomes from their post-sales engagements
• Lead clients through their use of Moodys solutions in reacting to major industry events (e.g. large natural catastrophes)
• Deliver client onboarding and training for new products and services
• Work both independently and with a team

About the Team

You will join Moodys Insurance Customer Engagement team and focus your time and energy on delivering exceptional experience and outcomes for our customers ensuring they derive maximum value from Moodys products and solutions. We partner closely with several adjacent teams including Sales Product Modelling and Engineering. Our top performers operate with a passion for customer success - investing in every customer and colleague relationship focusing on outcomes not activities and acting with urgency to maximize impact. We foster a collaborative innovative environment where our people are encouraged and empowered to positively influence the global risk management industry.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.

Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.