Retail Business Analyst II Lottery Sales Representative

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.

The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!

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What Happens After You Apply.

The Lottery Sales Representative will work with and support a wide range of retailers in a set territory to maximize Lottery sales. This in turn results in meeting Lottery revenue goals to maximize proceeds provided to the Lottery proceeds recipients. This position is fully operational concerning outside sales and manages an assigned territory within the State. Although this Lottery Sales Representative is considered fully operational this position relies primarily on the guidance provided by management and immediate supervisors as well as the established Sales Rep Handbook. The Lottery Sales Representative is regularly engaged in activities away from DOR facilities promoting and advising on the sales of Lottery products and promotions.

• During physical retail visits optimally locate install organize and maintain equipment including: ticket dispensers ticket vending machines automated jackpot signs points of sale wire rack and playcenter troubleshooting issues and online vendor collaboration for equipment issue resolution.
• Manage and analyze the Lotterys auto reorder system performance and settings (by retailer) to ensure optimization and compliance with auto
  reorder rules.
• Implement retail level statewide sales plans for increasing sales and brand awareness.
• Execute marketing directives with related materials while applying the High Five Sales Call methodology.
• Identify retail locations with greatest sales potential and prioritize visit frequency along with optimal route effectiveness. Identify execute and support various product promotions at retail locations.
• Manage evaluate and enforce on each retail visit: negotiation and ensure Compliance of retailer performance for incentive plan compliance with security guidelines prohibiting underage play and all ensure all Lottery compliance requirements are met.
• Work in conjunction with the inside sales team tel sell representatives to ensure Lottery programs are communicated and retailer needs are met.
• Processes Scratch ticket returns and determines if any full pack returns can be re-distributed to other retail
  locations within their territory in order to increment sales.

Retailer Management and Promotions :

• Proactively monitor and manage retailers inventory through during retail visits: ordering supplemental inventory to prevent out-of-stock situations and support upselling additional Scratch games processing Scratch ticket returns and determining if any full pack returns can be redistributed to other retail locations within the territory consistently distributing & stocking sufficient quantities of Lottery consumer education materials.

• Provide sales consulting and customer service to retailers including creating & implementing strategic sales plans and monitoring results & trending for goal achievement. During physical retail visits

• Support independent retailers incentive plan negotiation and achievement by ensuring standards and plan elements are in place. Maintain communications and contact with retailers on a regular basis.

• Educate and train with regard to: equipment operation sales strategies & techniques merchandising and new game launches inventory management & product security WLA Training player questions and responsible gaming

Territory Analysis:

• Monitor individual retailer-specific promotion progress ensuring compliance with promotional rules throughout and conducting a final evaluation to determine the Lotterys ROI (return on investment).
• Track progress of implemented and executed corporate/chain and statewide promotions.
• Identify and address potential issues and problems identified through analysis and evaluation activities.
• Design retailer-specific promotions establishing sales goals based on prior performance. Attend all retailer promotions in assigned territory
• Evaluates and analyzes sales data to design retailer specific promotions in order to maximize Lottery sales and proceeds.

• Expands personal knowledge of the Lottery industrys best practices and standards by participating in on-going training and maintaining a thorough knowledge of the latest sales strategies and departmental policies/procedures.
• Uses the Lotterys auto reorder system to analyze/manage and enter auto reorder settings for all retail accounts within their territory.
• Reviews retailer inventory to ensure auto reorder settings are accurate and follow the Lotterys auto reorder rules.
• Trains retail decision-makers and their staff on new game launches system enhancements courier developments equipment operation/conversions inventory management maintaining the integrity and security of all Lottery products sales trends how to play jackpot games and Lottery policies and procedures.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

MINIMUM QUALIFICATIONS:

Experience Only:
Five (5) years of relevant experience in a sales marketing retail operations and delivery services of which at least two (2) years must include route management or delivery route coordination.

OR

Education and Experience:
A combination of related educationin Sales Marketing or Businessand relevant experience in an occupation related to the work assigned (as stated above) equal to five (5) years. This combination must include(2) years must include route management or delivery route coordination.

• Ability to travel extensively on a daily basis through the designated territory spanning South-West Colorado Springs Woodland Park and Fountain areas.
  

• State experience in a marketing role
  
• Demonstrated verbal communication and interpersonal skills
  
• Customer service skills
  
• Route Sales/Retail Sales experience
  
• Ability to work independently and accept supervision
  
• Ability to organize and track workload
  
• Experience with change management

• Applicants must also undergo a conflict-of-interest assessment to determine compliance with the provisions of C.R.S.and must remain in compliance with C.R.S.for the duration of their employment with the Colorado Lottery.
• Must be willing to work occasional weekends and holidays if needed and be able to go on overnight travel
• Must be able to lift up to 20 lbs
• Must possess and maintain a Colorado drivers license
• Must reside within 25 miles of the designated territory (Colorado Springs CO) at the time of application and throughout the duration of employment.
• Applicants and immediate family members must comply with restrictions on game play
• Applicants and immediate family members must ensure compliance with appropriate Lottery laws and rules including conflicts of interest.

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to theUniversal Driving Standards Policy any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume & Cover letter

• List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atwithin ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.

Equity Diversity and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities. The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox .

If not applying online submit application to:

If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application (Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.