Software Support Specialist (Platform Support)

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

Role Summary

The Platform Support Specialist provides advanced operational support for containerized platforms and supporting infrastructure in a telecom environment. This role focuses on Kubernetes Linux Python and Ansible automation with hands-on exposure to cloud platforms. You will ensure platform reliability performance security and scalability while partnering closely with L1/L3 support application teams vendors and infrastructure specialists.

What will your job look like

• Key Responsibilities

  • Kubernetes & Containers
    • Operate monitor and troubleshoot Kubernetes clusters (incl. RBAC namespaces deployments pods services ingress).
    • Manage platform components (Helm charts operators registries) and optimize scheduling autoscaling and resource quotas.
  • Automation & Configuration
    • Develop robust Python automation (deployments health checks remediation reporting).
    • Build Ansible playbooks/roles for configuration management patching and drift remediation.
  • Linux & Infrastructure
    • Perform Linux administration (user management package management security hardening performance tuning).
    • Support platform capacity planning patching cycles and backup/restore operations aligned to RPO/RTO targets.
  • Cloud & PaaS
    • Support workloads on cloud platforms (e.g. Azure) and enterprise Kubernetes distributions (e.g. OpenShift).
    • Integrate platform services with observability and secrets management.
  • Reliability & Operations
    • Implement proactive monitoring alerting and performance tuning (e.g. Prometheus/Grafana ELK).
    • Resolve L2/L3 incidents conduct root cause analysis (RCA) and deliver permanent fixes.
  • Process & Collaboration
    • Use ITSM tools (e.g. ServiceNow) for incident change and problem management; ensure SLA adherence and documentation quality.
    • Create and maintain runbooks SOPs and knowledge articles; collaborate with application owners developers and vendors.

All you need is...

• Mandatory Requirements

  • Advanced proficiency in Python (beyond basic scripting; production-grade tooling/automation).
  • Proven Linux administration experience (troubleshooting performance security).
  • Proficient in Ansible (playbooks roles inventories CI/CD integration).
  • Expertise in Kubernetes (operations troubleshooting scaling security).
  • Hands-on exposure to cloud platforms (e.g. Azure; OpenShift/RHOCP experience is a plus).

  Required Skills & Experience

  • 5 years in platform/IT operations supporting containerized and/or virtualized environments.
  • Strong troubleshooting analytical thinking and incident/RCA discipline in SLA-driven environments.
  • Experience with observability stacks (Prometheus Grafana ELK) and Git-based workflows.
  • Familiarity with networking fundamentals (DNS TCP/IP load balancing certificates/TLS).
  • Experience with ITSM tools (ServiceNow) and change management best practices.
  • Ability to work in a 247 support model with rotational on-call.

  Preferred Qualifications (Nice to Have)

  • VMware stack experience (vSphere ESXi vCenter).
  • Experience with Helm Operators and container registries.
  • Knowledge of security practices (RBAC PodSecurity secrets management).
  • Exposure to databases (Snowflake NoSQL) for platform-integrated services.
  • CI/CD tooling (Jenkins GitLab CI) and Infrastructure-as-Code practices.

Why you will love this job:

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!