Software Incubation Lead, Frontline Worker Solutions

Were looking for a Software Incubation Lead to build the intuitive reliable software that frontline workers can depend this role youll shape product strategy and roadmaps for solutions that run on rugged mobile devices wearables kiosks and connected IoT systems turning real-world customer challenges into elegant mission-critical software.

Work sidebyside with engineers designers field teams and customers to prioritize what truly moves the needle. If youre energized by rapid learning cycles real-world constraints and measurable outcomes and you enjoy turning complexity into dependable delightful products this is the role to own.

The Frontline Worker (FLW) market has been identified as a significant growth opportunity for GN. The ongoing pursuit of efficiency in organisations and the digitalisation of frontline work is creating a need for better collaboration and productivity tools such as AI. We fundamentally believe voice will be the primary interface for these tools and we know that GN is uniquely positioned to deliver truly innovative solutions to this exciting growth market. This role is central to that innovation journey. This is a key position within an incubation-style vertical focused on delivering innovative audio and collaboration solutions for frontline workers.

About the role

Were looking for an experienced Software Incubation Lead adept at crafting impactful software solutions for users. You will be part of the Product Management Team and a core contributor to defining product strategy and roadmap for solutions used in constrained mission-critical environments mobile/rugged devices wearables kiosks or integrated IoT systems and be responsible for developing customer value adoption and measurable business outcomes through execution and field-informed decisions.

What youll do

• Define the roadmap for FLW software together with the Head of Product

• Translate customer and field insights into well-scoped features and product bets; write clear product requirements user stories and acceptance criteria.

• Work daytoday with Sales Engineering and UX to deliver highquality features

• Partner with Sales Solutions Engineering and Customer Success to shape pilots onboarding and scale deployments.

• Manage stakeholder communications with customers channel partners and internal leadership; run pilots and collect field feedback to contribute to roadmap decisions.

• Together with the help of the Product Marketing team turn the roadmap into customer value and commercial growth.

• Lead postlaunch adoption programs (training flows inapp guidance documentation) and iterate quickly based on realworld usage.

• Help shape voicefirst and AIenabled collaboration and productivity features for frontline workers using field validation and close partnership with appliedAI and hardware teams.
  

Key responsibilities

• Identify short-term and long-term roadmap candidates

• Deliver assigned roadmap milestones on time and with measurable impact

• Increase product adoption and retention across frontline deployments through focused execution and adoption programs.

• Improve operational metrics for customers (e.g. task completion time error rates compliance rates) by shipping usercentred improvements.

• Reduce support tickets and deployment friction through improved UX configuration and monitoring.

What we think youll need to thrive in the role

• 4 years of product management experience shipping enterprise or B2B software

• Experience with mobile/embedded

• Deep domain knowledge of frontline worker environments (manufacturing warehouse retail healthcare transport and logistics etc.).

• Practical experience with product discovery user research and running customer pilots in field environments.

• Deep knowledge of mobile operating systems such as Android and iOS along with their applications integration of devices like MDM/UEM Bluetooth NFC and barcode scanners and backend services

• Skilled at collaborating with cross-functional engineering teams in Agile/Scrum environments using tools like Azure DevOps Jira Confluence and Figma. Data-driven mindset with experience using analytics and telemetry tools (e.g. Amplitude Looker Power BI Firebase) to define and measure KPIs.

• Stamina product making is tough usually all the way through to launch

• High level of motivation and aspiration and the ability to inspire the people around you to deliver notable results.

• Proficient communication skills: able to translate complex technical constraints into business value for nontechnical stakeholders.

Experience with the following will set you apart from the rest:

• hardware-integrated software (wearables rugged devices scanners) IoT platforms edgecompute solutions etc.

• Product ops tools: ADO DevOps Confluence Figma Miro.

• Building solutions for frontline mobile or mission-critical environments (e.g. retail logistics healthcare)

Core competencies

• Deep customer empathy and fieldfacing instincts

• Systems thinking - able to connect device cloud and user/admin experience layers.

• Effective prioritization and decision-making in challenging situations

• Collaboration across globally distributed teams

• Rapid experimentation and iterative delivery

• Riskaware product thinking (safety privacy compliance)

• Enterprise insight: an understanding of the IT admins world as well as the end users.

Travel & Travel:

You will be based in our HQ in Ballerup (Copenhagen) Denmark. Up to 30 days of travel per year is to be expected.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfill their responsibilities to know when in-person collaboration is better than hybrid and to be present when its needed most.

We encourage you to apply

Even if you dont match all the above-mentioned skills we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

How to apply

Use the APPLY link no later than Dec 21 2025. Applications are assessed continuously so dont wait to send yours.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview please let the Hiring Manager know upon accepting the invitation to interview.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing audio video and gaming solutions. Inspired by people and motivated by innovation we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

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