PH Customer Service&Development
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
At Beiersdorf we want to help people feel good about their skin and our commitment goes far beyond caring for skin. For 140 years we have developed innovative skin and body care products for well-known brands such as NIVEA Eucerin La Prairie Hansaplast and Labello. We act according to our purpose WE CARE BEYOND SKIN and take responsibility for our consumers our employees the environment and society.
Behind every brand every product and every accomplishment are our more than 20000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values CARE COURAGE SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Your Tasks
Main Accountabilities
- Take care of daily customer service operations ensuring high-quality service delivery.
- Follow the implementation of operational processes to enhance efficiency.
Customer Order Management:
- Process customer orders accurately and efficiently using the order management system.
- Analyze order details including product availability pricing and shipping information.
- Monitor order status and communicate updates to customers regarding their orders.
- Resolve any issues related to order discrepancies returns or cancellationsin collaboration with
warehouse and transport teams.
- Coordinate with various departments (sales warehouse planning distribution) to ensure timely
order fulfillment.
- Understand the specific needs and dynamics of Pharma customers ensuring channel-specific
requirements (delivery terms promotional activities...).
Customer Collaboration:
- Act as the primary point of contact for customers
- Build strong relationships with key accounts and Sales to collaborate on customer development
preparing analysis monitoring key performance indicators (On Time Service Level distribution
costs) coordinating the logistic information flow and contributing to process improvements.
- Collaborate internally with cross-functional teams to streamline customer service processes and
improve efficiency.
- Serve as a dedicated advocate for Beiersdorfs supply chain within customers consistently
embodying our core values of care simplicity courage and trust.
Your Profile
- self-motivated
- with strong understanding of Supply Chain principles and best practices
- with excellent communication and interpersonal skills with the ability to build relationship
and influence stakeholders
- proactive pragmatic and results-driven with a focus on creative problem-solving
- ability to work in teams and dynamic environments
Please apply if you meet the following requirements:
- Bachelors degree
- 5-7 years of experience in Customer Service or Logistic Department of a multinational
company preferably from the Pharma sector.
- Good knowledge of SAP SD (Sales & Distribution)
- Strong Microsoft skills (Microsoft Office - Microsoft 365 Power BI)
- Fluent in Italian and English
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We care for skin, we care for people and we care beyond skin. That is what makes us unique.
