ServiceNow CMDB Analyst

Indore - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

ServiceNow CMDB Analyst

Job Summary:

We are seeking a highly skilled ServiceNow CMDB (Configuration Management Database) Analyst with at least 5 years of experience to join our dynamic IT team. The ideal candidate will be responsible for managing and maintaining the CMDB within the ServiceNow platform ensuring data accuracy integrity and consistency. This role requires a deep understanding of ITIL practices configuration management and experience with ServiceNow CMDB modules.

### **Key Responsibilities:**

- **CMDB Management:**

- Maintain and update the CMDB within ServiceNow ensuring data accuracy completeness and compliance with company policies.

- Develop and implement processes for identifying recording and managing configuration items (CIs) and their relationships.

- Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.

- **Data Integrity & Quality:**

- Perform regular audits to ensure the integrity and quality of CMDB data.

- Identify and rectify data discrepancies inconsistencies and inaccuracies within the CMDB.

- Develop and enforce data quality standards and processes.

- **Process Development & Improvement:**

- Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.

- Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.

- Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.

- **Integration & Automation:**

- Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.

- Develop and maintain scripts workflows and tools to automate CMDB-related tasks.

- Work with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules (e.g. Incident Change Problem Management).

- **Reporting & Analytics:**

- Generate reports and dashboards to provide insights into the health and status of the CMDB.

- Analyze CMDB data to identify trends potential issues and opportunities for improvement.

- Provide regular updates and reports to management and stakeholders on CMDB performance.

- **Training & Support:**

- Provide training and support to IT staff and other stakeholders on CMDB processes and best practices.

- Act as the subject matter expert (SME) for CMDB-related queries and issues.

- **Experience:**

- At least 5 years of experience working with ServiceNow CMDB in a similar role.

- Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.

- **Skills:**

- Strong understanding of ITIL practices particularly Configuration Management.

- Proficiency in ServiceNow platform specifically in CMDB Discovery and Asset Management modules.

- Experience with scripting languages such as JavaScript PowerShell or Python.

- Familiarity with integration tools and methodologies.

- Excellent analytical and problem-solving skills.

- Strong communication skills both written and verbal with the ability to explain complex concepts to non-technical stakeholders.

- **Certifications (Preferred):**

- ITIL Foundation Certification.

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist CMDB.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...