Conference Services Manager

The Conference Services Manager is responsible for planning coordinating and executing group events from contract turnover through to on-site delivery. Acting as the primary liaison between clients and hotel departments the role ensures a seamless luxury experience that reflects Fairmonts brand standards of service excellence personalization and operational precision.

Start Date: January 2026
Contract Type: Permanent
Rate of Pay: $65000 $70000 per year dependent on experience

Job Duties Include:

• Assemble and distribute consistent concise resumes and banquet event orders (BEO) that clearly represent an events every requirement for all departments
• Work closely with the client and key hotel departments throughout the duration of their conference being available to assist them at the appropriate times
• Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure
• Work closely with the Sales department to ensure all contractual terms agreed upon are executed upon (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
• Anticipates addresses and resolves guest concerns with professionalism and impeccable service.
• Conduct site inspections with clients showcasing the hotel
• Demonstrate ability to lead cross-functional coordination with Banquets Culinary Rooms Sales and external partners to ensure seamless event execution
• Attend all hotel required meetings and trainings
• Manages group room blocks and meeting space for assigned groups
• Strong understanding of event financials including billing accuracy deposit schedules minimum spend requirements and opportunities to optimize revenue

Qualifications :

• Minimum 2 years experience as Events Manager or similar role 
• Degree or equivalent in Hospitality Management an asset
• Computer literate with Opera software (OSEM) Microsoft 365 (Outlook Teams etc.) Social Table (plan)

You may be required to work on holidays weekends overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

#CWMRLeadership

Remote Work :

No

Employment Type :

Full-time