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Job Title

Customer Care Champion

Role Overview

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Centre Team based in Leicester. The hours of work will be Monday to Friday 4pm-10pm.

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.

On a typical day you will:

• Manage inbound and outbound calls from Technicians Service Delivery Managers and Customers

• Dispatch work orders created by telephone or email within the agreed process and timeframe

• Ensure all relevant job and customer information is captured and updated in CRM

• Follow required procedures when answering all alarm calls

• Manage the OtisLine email inbox identifying and completing the correct action required from the email

What you will need to be successful

• You are passionate about excellent customer service

• You have excellent written and verbal communication skills

• You are a team-player and are able to work under pressure to deliver business commitments

Whats In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• We offer you remuneration in accordance with local standards plus benefits.

We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build whats next!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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