Supporter Care Consultant

Youll be part of the passionate Supporter Engagement team in Marketing & Engagement. Together we build lasting relationships with our supporters helping them stay connected with the mission and work of World Vision.

Its not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:

• Creating positive change in the lives of the worlds most vulnerable children.
• Connecting with New Zealanders to inspire loyalty and generosity.
• Representing a faith-based organisation committed to service and justice.

The Opportunity

Are you someone who loves helping others thrives in a focused work environment and takes pride in delivering exceptional service Do you bring strong communication skills a positive attitude and the ability to master new systems quickly If so you may be the next great addition to our Supporter Care Team.

At World Vision New Zealand our Supporter Care Specialists play a vital role in connecting with supporters solving real problems and ensuring every interaction reflects the heart of our mission. Were looking for talented reliable thoughtful people who care about quality and want their work to truly matter.

Youll be part of the passionate Supporter Engagement team in Marketing & Engagement. Together we build lasting relationships with our supporters helping them stay connected with the mission and work of World Vision.

Key Focus Areas

• Provide superior service via phone chat email and post.
• Research supporter history to tailor retention and upsell opportunities.
• Promote campaigns child sponsorship and appeals.
• Resolve queries and update records with accuracy.
• Contribute to special projects and ongoing improvements.
• Use CRM systems and digital tools effectively.
  

This is your opportunity to join a professional passionate and diverse team at World Vision New Zealand who will stop at nothing to create meaningful change for children. Every day as part of World Visions global reach youll help the worlds most vulnerable families build safer and brighter futures. Every night youll go home knowing you made a difference in someones life.

About You

You might come from teaching communications banking tourism or another people-focused profession. You may have never worked in a call centre before and thats completely fine. What matters to us is who you are and how you work.

• 23 years experience in customer service ideally in a contact centre or fundraising environment
• Has excellent spoken and written English communication skills
• Is energized by phone-based work and can maintain focus throughout the day
• Is highly reliable consistently on time dependable and committed to their work
• Brings a calm positive attitude that contributes to a healthy team culture
• Learns quickly absorbs information easily and enjoys following clear processes
• Has strong attention to detail and can work confidently across multiple digital systems
• Thinks on their feet and is naturally solutions-focused
• Is open to feedback and eager to grow
• Can work 2 evening shifts a week - 11am - 8pm

Why World Vision

This is a rare opportunity to lead one of New Zealands most loved purpose-driven brands through a period of bold transformation. Youll join a global partnership known for impact innovation where your ideas can influence strategy and scale impact across borders.

Here purpose meets performance and leadership means legacy.

We offer unique benefits that are aligned to who we are as an organisation and our people.

Youll be a part of creating positive change in the lives of the worlds most vulnerable children.
We offer a comprehensive benefits package including Southern Cross medical insurance and life insurance a day off on your birthday the option to buy additional leave a hybrid work environment an Employee Assistance Program (EAP).
Be a part of World Visions haerenga (journey) of embracing te ao Māori enabling us to be more effective in achieving our Mission.
Opportunities for ongoing learning development and education through a range of channels including training and development as part of World Vision International.

What you need to know:

World Vision is a Christian organisation that empowers everyday New Zealanders to stand up and make a difference for children in the worlds toughest places through emergency relief community development and advocacy work.

Youll be joining New Zealands largest overseas humanitarian organisation made up of 100 staff. Youll also become part of something bigger World Visions global partnership of 35000 staff and 3.3 million supporters in 100 countries. So far weve impacted the lives of more than 200 million vulnerable children by tackling the root causes of poverty. This is your chance to make a massive impact right when its needed the most.

We work from a Christian kaupapa. We see our work as a practical expression of the gospel and we value and support the wairua (spiritual wellbeing) of our people and partners.

We believe in a world where every child no matter where they were born can live life in all its fullness. Its as simple as that.

Location and Hours

• Based in Penrose Auckland
• Full-Time Permanant position. 37.5hrs per week. (Including two late shifts (11am 8pm) per week)
• Hybrid work

Eligibility

To be eligible for this role you must have current entitlement to work in New Zealand.

If youre driven to seek justice passionate about child rights and ready to make your mark in advocacy and policy wed love to hear from you. We are committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo screening appropriate to the role including checks with past employers and police vetting.

Our vision for every child life in all its fullness; Our prayer for every heart the will to make it so.

As part of the recruitment process World Vision New Zealand may contact referees or partner organisations located inside or outside of New Zealand to verify information provided in your application. Any personal information disclosed during this process will be handled securely and in accordance with our Privacy Policy and applicable privacy laws.

For more information please contact Alternatively click to submit your application. Applications will close on 9th January 2026.

Our vision for every child life in all its fullness; Our prayer for every heart the will to make it so.

Required Experience:

Junior IC