Business Unit Manager (only Ukraine)

We are currently seeking an experienced Business Unit Manager to join our team and drive and manage this new division.

As a Firm for 10 years we have been building custom solutions for businesses worldwide. At this point we see an opportunity in the system integration space as we receive new requests related to buildings and the entire IT system architecture for businesses utilizing available CRM ERP and Accounting tools on the market.

Among our toolset we use Creatio Odoo Podio Hubspot OneBox OS ISPro to set up and maintain the entire enterprise system architecture. We embrace new challenges and continually seek smarter and more effective ways to deliver value to our clients.

As a company we deliver 4-5 complex business applications annually across various industries including marketing healthcare law compliance insurance and HR management. You will be joining a highly collaborative Delivery Department and play a key role in ensuring the right system architecture high-quality client engagement and timely delivery of software systems.

You will manage a team of project managers communicate directly with clients oversee delivery processes and hire and train project leaders to ensure seamless project execution.

This role requires a combination of project leadership ERP experience strong communication and sales activities operational excellence and a passion for delivering impactful digital products.

Responsibilities

• Build and maintain long-term relationships with current and potential clients for CRM or 1C migration.
• Build and lead a team of Project Managers delivering CRM ERP and system integration projects.
• Oversee the delivery division including capacity planning workload distribution and PM performance.
• Set delivery standards and best practices to ensure consistent and predictable project execution.
• Guide PMs in managing escalations client communication and key project decisions.
• Track delivery KPIs portfolio status risks and bottlenecks ensuring timely resolution.
• Work closely with engineering BA design and leadership teams to align delivery goals with technical execution.
• Drive continuous improvement and scale delivery processes as the division grows.
• Support presales activities when required: estimation delivery strategy staffing and timeline planning.
• Participate in workforce planning including hiring evaluating and developing PMs and Leads.

Requirements

• 3 years of experience as a Delivery Manager Business Development Manager or similar role in an IT company.
• Hands-on experience delivering CRM/ERP implementation integration or migration projects (Creatio Odoo Salesforce MS Dynamics Zoho 1C or similar).
• Experience managing a multi-project portfolio and ensuring consistent delivery quality.
• Proven ability to hire lead and develop a team.
• Strong client-facing skills across all delivery phases: discovery solution design implementation rollout.
• Practical knowledge of Agile Scrum and hybrid delivery frameworks.
• Solid understanding of SDLC basic system architecture and capacity planning.
• Strong analytical and problem-solving skills; ability to structure business requirements and guide PMs.
• Experience working with project financial metrics delivery KPIs and budgets.
• Ability to drive strategic planning scale delivery processes and improve organizational practices.
• Experience managing risks and creating effective mitigation plans.
• Willingness to business travels (exhibitions conferences etc).

Nice to have

• Experience with system integration or enterprise-level solution delivery.
• Degree in Project Management IT Engineering or related field.
• Certifications such as PMP PRINCE2 or Agile leadership credentials.
• English: B2C1 level.

We offer

• Full-time engagement and long-term cooperation.
• Friendly team and enjoyable working environment.
• Competitive compensation based on experience and skills.
• Remote hybrid or office work format (Lviv Warsaw).
• Professional development knowledge-sharing culture and regular performance reviews.
• Paid vacation and sick leave.
• Opportunities to work on international projects with modern technologies.