India Contact Centre Team Leader

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Description

Job Specifications:

The Team Leader must be a Strong candidate who can drive inside sales rigorously to convert leads and achieve the monthly revenue goals. The Team Leader should be a people manager with an analytical mind and drive the culture with ethics and compliance.

Key Responsibilities:

Team Leadership & Performance Management

Lead a team of inside sales executives handling inbound and outbound sales calls.
Drive the performance rigorously to ensure Targets are met on daily monthly basis.
Monitor daily sales performance call quality and target achievement.
Conduct regular coaching sessions huddles and feedback discussions.
Drive motivation discipline and accountability within the team.

Process & Quality Adherence

Ensure adherence to Contact Centre scripts compliance and sales protocols.
Track call KPIs such as AHT (Average Handling Time) conversion % contact rate and talk time.
Audit Calls to improve process efficiency and customer experience.
Maintain accurate records of leads calls and conversions through the available tools.

Reporting & Insights

Generate and analyze data daily weekly and monthly to build performance reports and identifying trends gaps and areas of improvement. Must have an analytical mindset and deep understanding of data.

Key Skills & Competencies:

Proficiency in Excel and reports at an advanced level contact center reporting tools and data presentation. Must have an analytical mind and understanding of contact center metrics.
Proven track record in contact center Inside Sales / Telesales.
Strong leadership coaching and motivational skills. Clear communication.
Data-driven decision-making with analytical thinking.
Ability to work under pressure and manage high-performance targets.

Qualifications:

Graduate in any discipline.
Minimum 6 years of experience in Inside Sales / Telesales with at least 2 years as a Team Leader.
Experience in a contact center / BPO sales environment is essential.
Industry exposure in Healthcare Telecom.

DescriptionJob Specifications:The Team Leader must be a Strong candidate who can drive inside sales rigorously to convert leads and achieve the monthly revenue goals. The Team Leader should be a people manager with an analytical mind and drive the culture with ethics and compliance.Key Responsibilit...