Social Media Content Moderator

Responsibilities:

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content enforcing guidelines and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

• Review all user-generated content on your platform including text chats images videos and comments.
• Assess whether the content adheres to community guidelines make sound a judgment call and remove any material that violates the standards.
• Manages content safety for short-video products to ensure compliance with legal standards.
• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
• Manages and addresses inappropriate content reports applies company policy.
• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
• Perform audit of contents received for sharing on social media uploads
• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
• Review and update content on popular social media platforms
• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Benefit:

• Attractive basic salary
• Allowance (attendance transportation overtime and public holiday)
• Mental Health Care service (on site Psychologist and mental health application)
• BPJS Kesehatan
• BPJS Ketenagakerjaan
• Private Health Insurance
• Monthly internal events
• Paid leave
• Career path

Key skills and experience:

• Enjoys spending time watching social media feed (is an advantage)
• Capable of withstanding potentially sensitive contents
• English communication skill (B2 Results) good verbal communication
• Content moderation or BPO work experience is a plus
• Fresh graduates from all majors are welcome (minimum D3)
• Able to start working immediately
• Willing to work on weekend and public holiday
• Able to work on shifting schedules including night shifts
• Willing to be placed in Denpasar Bali (Full WFO)

Working Environment

• International fun and professional working environment:
• Working closely with experienced foreign experts;
• Free drinks (coffee mineral water etc.)
• Training and career development opportunities;
• Sport activities and game room.

Working Location: Imam Bonjol No 502 West Denpasar Bali