Family Support Educator (FSE) Chicago, IL

Seeking talent near: Chicago IL;MilwaukeeWisconsin

Position Summary:

Provide expert field-based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated point of contact to Rett families for their on-label clinical education-related questions about disease state and product education. This role will primarily engage with caregivers and families healthcare professionals (if and when appropriate) and local communities to help patients progress in their healthcare journey. The Family Support Educator will help patients successfully start and stay on therapy.

Primary Responsibilities:

• Provide disease state product and ongoing therapy management education upon request in consumer friendly language to the Rett community which may include patients caregivers and/or other care team members. Caregiver engagement may take place before during and after therapy initiation through various formats including in-person telephonic and/or virtual interactions.
• Determine individual needs of patients and caregivers and serve as an ongoing resource to provide appropriate education and resources accordingly throughout the various stages of the patient journey.
• Collaborates with and provides support for the entire assigned territory which consists of multiple internal cross-functional partners (Marketing Sales Patient Access Team Medical Affairs Advocacy and others) and may require coverage of multiple states. Supports and communicates educational opportunities with cross functional partners as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including but limited to training leads marketing partners advocacy medical and leadership in an effort to develop tools and resources to address educational gaps enhance disease state education and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state product and Acadia Customer Support Programs such as Hub-related and Patient Assistance Programs and ambassador speaker programs etc.
• May moderate lead and present caregiver speaker programs as needed and attend community events within assigned territory.
• Provide in-service to physician offices reactively to educate about the Family Support Educator role patient support resources provided to caregivers pre and post enrollment in the program and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members and/or to cross functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensures that all actions both internally and externally working on Acadias behalf are in compliance with all laws regulations policies and demonstrates Acadia values.

Education/Experience/Skills:

• Bachelors degree with an emphasis in life sciences preferred. RNMSN MBA is a plus
• To qualify for Family Support Educator requires 5 years of relevant experience in Pharmaceutical Industry Patient Access National Accounts Specialty Pharmacy. At least 2 years of Patient Support Education or Leadership experience (Patient Education Patient Access and/or Patient Engagement Leadership).
• To qualify for Senior Family Support Educator requires 7 years of relevant experience in Pharmaceutical Industry Patient Access National Accounts Specialty Pharmacy with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support Education or Leadership experience (Patient Education Patient Access and/or Patient Engagement Leadership).
• Rare Disease Product Launch Advocacy Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
• Equivalent combination of relevant education and applicable job experience may be considered.

Must possess:

• Rare Disease experience strongly preferred
• Experienced in patient/caregiver education strongly preferred
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice patient assistance programs or similar pharmaceutical support program strongly preferred
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Must possess strong written and verbal communications as well as presentation skills
• Excellent computer skills including knowledge of Microsoft Office products including Outlook Excel Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner flexible able to work independently and able adjust
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70% depending on territory
• Employee must be able to meet all additional local state and federal vaccination requirements for conducting in-person field coaching days customer visits admittance into local Community HCP Offices as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting.

Scope:

Receives assignments in the form of objectives. Follows processes and operational policies in selecting methods and techniques for obtaining solutions; determines how to use resources to meet schedules and goals. Works on issues of diverse scope which require evaluation of a variety of factors ad an understanding of functional area objectives and trends. Erroneous decisions or failure to achieve results may add to costs and impact the short-term goals of the organization.

Physical Requirements:

This role involves regular standing walking sitting and the use of hands for handling or operating equipment. The employee may also need to reach climb balance stoop kneel crouch and maintain visual verbal and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

Position Levels:

• Family Support Educator: requires 3-5 years of relevant experience in Pharmaceutical Industry Patient Access National Accounts Specialty Pharmacy. At least 2 years of Patient Support Education or Leadership experience (Patient Education Patient Access and/or Patient Engagement Leadership).
• Sr. Family Support Educator: requires 7 years of relevant experience in Pharmaceutical Industry Patient Access National Accounts Specialty Pharmacy with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support Education or Leadership experience (Patient Education Patient Access and/or Patient Engagement

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