Lead Analyst Customer Billing

Kirkwood, MO - USA

Monthly Salary: $ 78091 - 97614

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Company: New York State Electric & Gas an Avangrid Company

Department: Customer Service

Job Title: Lead Analyst Customer Billing

Location: Kirkwood NY

Work Model: Office

The salary range for this position is dependent upon experience ranging from $78091 to $97614.

Job Summary

Responsible for ensuring customer accounts are billed accurately & timely and handling external/internal customer requests pertaining to billing detail billing adjustments and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume statistical information and revenue impact.

Key Responsibilities

Provide support and leadership to the DER billing department. Coordinate and prioritize work monitor and maintain performance targets for the business.

Responsible for the review and reconciliation of customer billing regarding exception errors and/or meter work. Ensures accuracy of account bills including residential and commercial customer accounts.

Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation resolution and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.

May help coordinate schedules for Billing Team staff and coordinate work based on workload volume statistical information and revenue impact. (15%P)

On a project basis duties may include business requirements analysis prototyping general design development creating and performing test cases product implementation verification testing and production support. (10%P)

Required Qualifications

Skills/Abilities:
- Leadership Skills
- Strong communication skills.
- Effective problem-solving and organizational skills.
- Strong analytical ability.
- Able to multi-task.
- PC skills including MS Office Suite.
- Strong Knowledge of Electric and Gas Rate Structure

Required Education:
- High School graduate
- Associate or Bachelors degree is preferred.

Required Experience:
- 3 years of related customer billing experience.

Preferred Qualifications

Associates or Bachelors degree is preferred.

Competencies

Growth & Continuous Improvement

Initiative & Change

Focused on Results

Customer Centric (internal and/or external)

Communication

Collaboration

Leadership (people managers/leaders)

Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

Job Posting End Date:

January-9-2026

Required Experience:

Company: New York State Electric & Gas an Avangrid CompanyDepartment: Customer ServiceJob Title: Lead Analyst Customer BillingLocation: Kirkwood NYWork Model: OfficeThe salary range for this position is dependent upon experience ranging from $78091 to $97614.Job SummaryResponsible for ensuring cust...