T-Mobile is synonymous with innovationand you could be part of the team that disrupted an entire industry! We reinvented customer service brought real 5G to the nation and now were shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding so consider the career opportunity below as your invitation to grow with us make big things happen with us above all #BEYOU with us. Together we wont stop!
Get hands-on experience trainingand a leg up on a bright future.
Learn. Achieve. Build a Career.What its Like
The Benefits & Beyond team delivers the value beyond the wireless plancreating and managing the perks rewards and experiences that make T-Mobile membership truly special. We make it effortless for customers to discover redeem and enjoy their benefits while helping partners integrate seamlessly into the T-Life ecosystem. Through innovations like the Membership Hub and flagship programs like Magenta Status we turn loyalty into everyday value and elevate the customer experience across entertainment dining travel and more.
What Youll Do
Collaborate with product managers designers engineers and analysts to define design and deliver features that improve the T-Mobile App experience.
Support the product development lifecycle by documenting requirements user stories and acceptance criteria in tools such as Jira Confluence Airtable and SharePoint.
Explore and experiment with AI-powered tools that help automate product management workflowssuch as research synthesis data analysis backlog grooming or content creation.
Conduct market competitive and user research to identify opportunities and pain points within the customer journey.
Participate in Agile ceremonies (stand-ups sprint planning retrospectives) and learn how cross-functional teams build and ship digital experiences at scale.
Analyze feature adoption usage data and feedback to identify insights and opportunities for continuous improvement.
Collaborate with stakeholders to help prioritize backlogs and contribute to the roadmap planning process.
Key Responsibilities
Support Digital Product Development: Assist in defining requirements writing user stories and managing workflows in tools such as Jira Confluence Airtable and SharePoint.
Collaborate Cross-Functionally: Partner with product managers designers engineers and analysts to deliver high-quality in-app experiences across onboarding account management perks and benefits.
Incorporate AI Tools in PM Workflows: Explore and utilize AI-powered tools to enhance product management efficiencysuch as automating research data analysis or backlog organization.
Conduct Research and Analysis: Gather customer insights and competitive intelligence to identify opportunities that improve the T-Mobile app experience.
Contribute to Agile Execution: Participate in Agile ceremonies and help track progress analyze performance data and provide input into product roadmap discussions.
What it Takes
Currently pursuing a Masters or Bachelors degree in Business Product Management Computer Science Human-Centered Design or a related field.
A passion for digital innovation mobile apps and delivering seamless customer experiences.
Foundational understanding of Agile/Scrum and the Software Development Lifecycle (SDLC).
Familiarity with collaboration and productivity tools such as Jira Confluence Airtable SharePoint Figma or similar platforms.
Interest in the role of AI and automation in enhancing productivity decision-making and customer experience design.
Strong analytical and problem-solving skills with the ability to interpret data and customer insights.
Excellent communication organization and teamwork skills.
Curiosity creativity and a growth mindsetready to learn from experts and contribute ideas that make an impact.
Employees of T-Mobile or Metro by T-Mobile are ineligible for internships
Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.
Relocation may be provided to program participants who reside more than 50 miles from the internship location.
Intern wages range from $20/hour to $40/hour. The successful candidates actual pay will be based on experience/location.
Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Intern
Grow Your Career. Grow With One Join Us #WeAreOne We are driven. We are family. We are One. When you join MobileOne, you join a team of friends who work as hard as they play. You’ll learn how to be a leader, make bank, and most importantly, have fun along the way. With over 200 […] ... View more