Hospitality IT Service Delivery Manager (fmd) – Amstelveen

• Ensure continuous and consistent delivery of established IT services supporting Hotel Operations and our Corporate Offices
• Maintain hotel compliance with established IT processes and IT standards ensuring overall IT compliance is reached across the Group
• Coordinate or contribute to Hospitality specific IT projects within the Group. Examples of initiatives are:

• Act as an escalation point for internal and external IT service / IT support requests; own the relationship with assigned Outsourced IT partners making sure their service is delivered per the agreed SLAs
• Communicate with key stakeholders ensuring all hotels get the same quality of service
• Provide relevant support to the Group IT Director during the yearly budgeting cycle (Hotel IT Capex & Opex)

• You have prior professional experience in IT in the Hospitality Industry
• You have hands-on experience with the vast ecosystem of Hospitality IT technologies
• You are fluent in English proficiency in Dutch/German is a plus
• Prince 2 / PMP / ITIL v4 certifications are an advantage
• You are pro-active self-motivated and service-oriented.
• You have strong organizational and communicational skills a structured and a creative mindset.
• You demonstrate strong decision-making abilities effective prioritization and a results-oriented mindset.
• You are open to occasional travel within our hotels
• You have a valid EU working permit

• Excellent salary aligned with your experience.
• Employee discounts across all Borealis Hotel Group brands for you your friends and family
• Travel allowance starting from 5 km
• Pension plan: Pensioenfonds Horeca & Catering
• Enjoy a flexible hybrid working model to support worklife balance.
• 25 vacation days per full-time year
• A fun and inspiring workplace where people come first and colleagues can truly be themselves
• The best project is you we support your growth through mentoring training and exciting career opportunities

Our values:
We consider our values to be self-evident. Nevertheless they are indispensable to achieve our ultimate goals: guest- and employee- our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform operating multi-brand and multi-segment hotels offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone be professional solution- and service-oriented have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.

What sets us apart:

• The soul of our hotels which are a result of the behavior of our employees. Thats where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests our colleagues and ourselves! We love the hotel industry!
• The combination of high standards of professionalism and quality as well as humanity and closeness.
• The balance of happy employees satisfied guests and economic success.
• A good working atmosphere opportunities for advancement appreciation and the chance to make a difference.