RFI Risk Team Lead

A universe of opportunities. Open to you.

Payoneers mission is to empower anyone anywhere to participate and succeed in the global economy. If our mission connects with your values if you revel in solving complex challenges and if you want to continuously advance your career come realize your potential at Payoneer!

Life at Payoneer is a global community where youll work with colleagues all over the world in a hybrid or remote work frame. As an equal opportunity employer the only things that matter to us are your skills your drive and your desire to have a positive impact on others.

Payoneer is seeking a highly motivated and detail-oriented RFI TL (Request for Information) to join our Compliance Operations Department. This role is critical to ensure our adherence to global regulatory requirements and maintaining strong trusted relationships with our extensive network of banking and payment providers worldwide.

As an RFI TL you will conduct in-depth risk analyses and investigations draw actionable conclusions from complex datasets and user behavior and clearly communicate findings to both internal and external stakeholders. You will serve as a critical link between Payoneer and its partners providing timely accurate and well-documented responses that reflect our commitment to excellence integrity and operational efficiency.

What Youll Be Investing Your Time On

• Lead mentor and develop a team of RFI Analysts ensuring high-quality performance accuracy and adherence to SLAs.

• Manage daily operations including queue management workload allocation and case prioritization to ensure timely and effective reviews.

• Oversee complex and escalated cases to ensure decisions align with Payoneers internal policies and regulatory expectations.

• Monitor team KPIs analyze performance trends identify operational gaps and drive initiatives to improve efficiency and quality.

• Maintain rigorous documentation standards and produce detailed reports and analyses for both internal use and submission to external parties.

• Support process improvements within the RFI domain identifying opportunities to streamline workflows enhance knowledge-sharing and strengthen compliance practices.

The Payoneers Are

Accountable Adaptable Collaborative Communicative Fast Learners Independent Motivated Problem Solvers Resilient Technically Proficient

Have you done this kind of stuff

• Fluent English (written and spoken) ability to draft precise and professional communications.

• Direct supervision of analysts including workload allocation and performance reviews.

• Mentorship and coaching fostering professional growth and skill development.

• Ownership of team goals and KPIs ensuring alignment with organizational objectives.

• Strong analytical and problem-solving skills with proven ability to interpret data and identify risks.

• Exceptional attention to detail combined with the ability to manage multiple priorities in a dynamic environment.

• A team player with excellent collaboration skills who can also work independently with minimal supervision.

• Flexible attitude and ability to adapt quickly to evolving requirements and regulatory demands.

• Familiarity with SQL (advantage).

• Bachelors Degree

• 2- 5 years prior experience as a Team Leader in Banking Compliance or Risk Operations is a must.
  
  

Who We Are

Payoneer (NASDAQ: PAYO) is the worlds go-to partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.