Dispatch Supervisor

Hilo, HI - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

PART 1 INTERNAL JOB DESCRIPTION

KEY OUTCOMES:

Input repair orders into the system and assign work orders to technicians based on their skill level and certification
Monitor technicians work hours on each work order and determine if technician needs assistance in diagnosing repair of the car
Maintain shop capacity control and advise Service Consultants of capacity status throughout the day
Provide accurate time of completion estimates for each repair order and advise Service Consultants if the work order will be completed before or after the original estimated timeframe
Review repair orders from technician when work is completed to ensure all work has been completed
Maintain and control library of repair manuals and special service tools (SST)
Order and maintain shop supply inventory (oil lubricants and miscellaneous shop supplies)
Ensure there isnt more than one repair order per technician at any given time

QUALIFICATIONS: List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications if applicable. An equivalent combination of education and experience may be considered.

Education:

High school graduate or equivalent

Work Experience:

Minimum three years of automotive service experience

Skills:

General auto repair knowledge
Strong communication and customer relations skills
Good driving record
Proficient with dealer management system
DealerTrack knowledge preferred
Proficient with Microsoft Word
Good driving record
Able to operate standard and manual transmission

Competencies:

Team Player
Organized
Planner
Multi-tasker
Deadline Oriented
Customer Focused
Adaptability
Composed

Licenses and Certifications:

Valid Drivers License.
ASE certification preferred

PART 2 EXTERNAL JOB DESCRIPTION

Servco is looking for a Dispatch Supervisor to join our team! This position will ensure a smooth flow of work to our auto technicians in accordance to their abilities monitor timely completion of work and ensure that each item on the repair order has been thoroughly completed.

Responsibilities:

Input repair orders into the system and assign work orders to technicians based on their skill level and certification
Monitor technicians work hours on each work order and determine if technician needs assistance in diagnosing repair of the car
Maintain shop capacity control and advise Service Consultants of capacity status throughout the day
Provide accurate time of completion estimates for each repair order and advise Service Consultants if the work order will be completed before or after the original estimated timeframe
Review repair orders from technician when work is completed to ensure all work has been completed
Maintain and control library of repair manuals and special service tools (SST)
Order and maintain shop supply inventory (oil lubricants and miscellaneous shop supplies)
Ensure there isnt more than one repair order per technician at any given time

Requirements:

High school graduate or equivalent
Minimum three years of automotive service experience
Proficient with dealer management system
DealerTrack experience preferred
Valid drivers license and clean driving record
Strong communication and customer relations skills
Excellent organizational and planning skills
Ability to handle multiple tasks and meet deadlines
Strong attention to detail
Auto service dispatching experience preferred

Service Advisor Mechanic Consultant Customer Service

At Servco were committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California and of course Hawaii Team Servco is a collective of over 2000 like-minded individuals guided by our four Core Values of Respect Service Teamwork and Innovation. For over 100 years we have been dedicated to superior service to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested

Visit to apply online or email us at .

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $3500 per month plus commission

Required Experience:

Manager

PART 1 INTERNAL JOB DESCRIPTIONKEY OUTCOMES:Input repair orders into the system and assign work orders to technicians based on their skill level and certificationMonitor technicians work hours on each work order and determine if technician needs assistance in diagnosing repair of the carMaintain sho...