Desktop Support Technician, Senior
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Job Location:
Rockville, MD - USA
Yearly Salary:
$ 66900 - 81800
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:Rockville MD
Work Type:5 Days Onsite
Required Clearance:Ability to Obtain Public Trust
Job Title:Desktop Support Technician Senior
Job Summary:Desktop Support Technician Seniorresponsible for providing strong technical experience in providing technical solutions and support to hardware software and operating systems in an inter-networked environment ensuring the efficient administration and maintenance of organizations IT infrastructure. The enterprise operating environment includes heterogeneous desktops/laptops operating primarily on Windows OS which encompasses desktop applications browsers printers and telecommunications and video. You will also provide vital support to our staff and work collaboratively with various teams to ensure seamless IT operations.
Key Responsibilities
- Responds to internal and external client requests and provides technical support and training to end users either on the phone or in person including VIPs.
- Provide vendor coordination and management ensuring seamless integration and optimal performance of third-party solutions.
- Identifies researches and resolves technical issues; escalates complex inquiries.
- Install and configure peripheral equipment such as monitors keyboards printers and disk drives.
- Install and configure Windows operating systems and applications such as word processing database and spreadsheet programs.
- Documents tracks and monitors customer requests to ensure timely resolutions utilizing Service Now.
- Diagnoses hardware software and operator problems and takes remedial actions or recommends procedural changes.
Requirements
- College diploma or university degree in the field of computer science or 5 years equivalent work experience
- Certifications in A HDI MCSE or MCPs in current Microsoft workstation server and applications
- 3 years demonstrated full-time experience troubleshooting current and previousMicrosoft workstation operating system(s)
- 3 years demonstrated experience supporting client configuration administration and network access in Microsoft server environments
- Expert knowledge of basic computer hardware including Dell computers and laptops printers and mobile devices (iPhones).
- Expert experience with desktop operating systems including Windows 10/11.
- Extensive application support experience and knowledge of Microsoft Office 365 to include Publisher Outlook Access Power Point Excel Word Project MS Teams and OneNote
- Proven ability to work as part of a team as well as show initiative and ability to work independently.
- Excellent written and oral communication skills.
- Experience supporting Citrix and Cisco VPN.
- Experience creating Standard Operating Procedures.
- Experience providing Executive Support.
- Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills.
- Demonstrated experience in evaluating and testing current and new software/hardware technology.
- Demonstrated experience in leading and mentoring Jr. Technical staff.
- Strong documentation skills.
Compensation and Benefits
The projected compensation range for this position is $66900 to $81800 per year benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Location:Rockville MD
Work Type:5 Days Onsite
Required Clearance:Ability to Obtain Public Trust
Job Title:Desktop Support Technician Senior
Job Summary:Desktop Support Technician Seniorresponsible for providing strong technical experience in providing technical solutions and support to hardware software and operating systems in an inter-networked environment ensuring the efficient administration and maintenance of organizations IT infrastructure. The enterprise operating environment includes heterogeneous desktops/laptops operating primarily on Windows OS which encompasses desktop applications browsers printers and telecommunications and video. You will also provide vital support to our staff and work collaboratively with various teams to ensure seamless IT operations.
Key Responsibilities
- Responds to internal and external client requests and provides technical support and training to end users either on the phone or in person including VIPs.
- Provide vendor coordination and management ensuring seamless integration and optimal performance of third-party solutions.
- Identifies researches and resolves technical issues; escalates complex inquiries.
- Install and configure peripheral equipment such as monitors keyboards printers and disk drives.
- Install and configure Windows operating systems and applications such as word processing database and spreadsheet programs.
- Documents tracks and monitors customer requests to ensure timely resolutions utilizing Service Now.
- Diagnoses hardware software and operator problems and takes remedial actions or recommends procedural changes.
Requirements
- College diploma or university degree in the field of computer science or 5 years equivalent work experience
- Certifications in A HDI MCSE or MCPs in current Microsoft workstation server and applications
- 3 years demonstrated full-time experience troubleshooting current and previousMicrosoft workstation operating system(s)
- 3 years demonstrated experience supporting client configuration administration and network access in Microsoft server environments
- Expert knowledge of basic computer hardware including Dell computers and laptops printers and mobile devices (iPhones).
- Expert experience with desktop operating systems including Windows 10/11.
- Extensive application support experience and knowledge of Microsoft Office 365 to include Publisher Outlook Access Power Point Excel Word Project MS Teams and OneNote
- Proven ability to work as part of a team as well as show initiative and ability to work independently.
- Excellent written and oral communication skills.
- Experience supporting Citrix and Cisco VPN.
- Experience creating Standard Operating Procedures.
- Experience providing Executive Support.
- Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills.
- Demonstrated experience in evaluating and testing current and new software/hardware technology.
- Demonstrated experience in leading and mentoring Jr. Technical staff.
- Strong documentation skills.
Compensation and Benefits
The projected compensation range for this position is $66900 to $81800 per year benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.
LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.
Securing Your Data
Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.
If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
