Collision Advisor

At Steele Auto Group work is more than a chance to inspire positive impact through every interaction every vehicle every journey. Our people are at the heart of it all because everything we do is driven by you: your passion your purpose your potential!

CarStar Saint John is currently seeking a Collision Advisor to join our growing this role youll guide customers through the repair process prepare accurate estimates and work closely with our technicians and insurance partners to ensure a smooth efficient experience.

What Youll do:

• Greet walk-in customers professionally and courteously.
• Answer and direct phone calls cheerfully; schedule estimates.
• Explain CARSTARs repair process insurance claims payment procedures and delivery timelines.
• Educate customers on CSI/NPS surveys.
• Schedule and record appraisal and delivery appointments.
• Collect and record payments; assist with A/R.
• File repair orders accurately in the management system.
• Provide warranty information and perform follow-up sales calls.
• Maintain front office and reception area.
• Respond to Google reviews and encourage positive feedback.
• Engage with the community and manage social media presence.
• Attend daily release meetings and other duties as assigned.

What we are looking for:

• 2 years of customer service experience (retail preferred).
• High school diploma or GED required; college degree preferred.
• Excellent communication negotiation and customer service skills.
• Call center or sales experience preferred.
• Highly organized able to multitask and prioritize.
• Proficient in Microsoft Office and POS/management systems.
• Strong attention to detail punctual and professional.
• Ability to work MondayFriday (8:00 a.m.5:00 p.m.).
• Valid drivers license.

Why Youll Love Working with Steele Auto Group:

At Steele Auto Group youre not just joining a company youre joining a community where youll be empowered to exceed expectations and develop your full potential.
We believe in rewarding hard work and supporting every part of your journey. Thats why our Total Rewards package is built to help you thrive physically financially and emotionally. Depending on your role and employment type (full-time part-time or term) eligible employees can look forward to some or all of the following:

• 100% Matched Retirement Savings Plan Put your future at ease with our employer-matched RSP plan with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans Choose from six cost-shared plans tailored to your lifestyle. Affordable dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support 24/7 confidential support for you and your family through EFAP.
• Employee Discounts On vehicle purchases parts and service at any of our locations.
• Work Boot Reimbursement Reimbursement immediatelyno waiting required!
• Access to Steele University - youll get engaging role-specific training learn anytime anywhere track your progress and earn rewards as you grow your skills!

While we make every effort to post our rates accurately some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized your growth is championed and your potential is limitless. We invest in our people promote from within and foster a fair inclusive and opportunity-rich environment. As part of this commitment we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation please let us know. We are here to support you in every step of the way.

Apply now and start driving your career forwardwith a team thats got your back!

ð Based in Saint John NB!

ð Learn more about us at

We cant wait to meet YOU!

Required Experience:

Unclear Seniority