Technical Support Associate

Technical Support Associate Barcelona

We are looking for a curious resourceful and detail-oriented Technical Support Associate to join our growing Tech and Product team in Barcelona.

Flowbox is a fast-scaling SaaS company founded in 2016. Our platform enables brands to collect manage and publish User Generated Content (UGC) across their marketing and E-commerce channels.

Earlier this year Flowbox acquired the Danish company Dreaminfluence a leading influencer marketing platform. Post-acquisition Flowbox now serves more than 1000 customers reports close to 9M in ARR and employs over 60 people across offices in Stockholm Barcelona Amsterdam and Copenhagen.

About the team

You will be part of our Tech and Product organisation working closely with Engineering Product Management and our customer-facing teams (Customer Success Support and Sales Engineering). The Technical Support teams mission is to ensure Flowbox runs smoothly for every client resolve technical issues efficiently and strengthen the overall quality and reliability of our platform.

This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites.

Your mission

You will serve as a critical link between our clients internal teams and our development organisation. You will diagnose issues troubleshoot technical behaviours document bugs and work with Engineering to ensure problems are resolved effectively and permanently.

What you will doA regular day will include:

• Handling and resolving technical queries from internal stakeholders (mainly CS) and occasionally from clients
• Analysing implementation setups embed codes scripts and integrations to ensure Flowbox is properly configure
• Investigating technical issues using logs dev tools tests and reproduction steps
• Filing clear structured bug reports and supporting our developers with the right context
• Maintaining and expanding our technical support documentation and playbooks
• Collaborating with our Technical Support Lead to improve processes tools and knowledge base
• Supporting implementation best practices across different E-commerce platforms and CMS setups

About You

At Flowbox we value soft skills over hard skills. To thrive in this role you should:

• Be structured organised and proactive
• Be a fast learner with strong analytical capabilities
• Be comfortable explaining technical concepts to non-technical people
• Have basic knowledge of HTML CSS and JavaScript; experience with browser DevTools is a strong plus
• Have experience in a similar technical support or implementation role (valued but not required)
• Communicate clearly in writing and verbally in English

This role requires constant interaction with internal teams and sometimes with clients so strong communication skills and patience are essential.

What will you learn

At Flowbox we invest in development. You can expect to gain hands-on experience in:

• Deep understanding of the major E-commerce platforms (Magento Shopify WooCommerce Prestashop VTEX etc.)
• How the different layers of a SaaS product connect (front-end back-end APIs modules)
• Advanced debugging across browsers scripts and third-party integrations
• How to analyse and communicate product issues to engineering teams
• How to contribute to product improvements and influence roadmap conversations
• Skill-building in HTML CSS and JavaScript through close collaboration with Engineering
• Coaching opportunities as the team grows

About Flowbox

Flowbox offers a fast-moving yet relaxed work environment in modern offices in the heart of Barcelona. Youll join a company where curiosity collaboration and ownership come together to create real impact.

In exchange for your experience Flowbox will give you the space to learn fast take initiative and influence how things are built while working with an exciting product in an expansive international company.

Our culture is shaped by our three core values:

• Honesty: We communicate openly give constructive feedback and trust each other to do the right thing.
• Drive: We move fast take ownership and make things happen. Youll have responsibility from day one and the support to grow with it.
• Open Mind: We stay curious embrace change and learn from every challenge and idea no matter where it comes from.

At Flowbox these values guide how we work grow and make decisions every day.

More about our perks:

• 25 days of paid vacation
• Half-days before holidays so you have more time to enjoy life outside work.
• Hybrid 32 work from office/home model: enjoy a flexible balance with up to two (2) days per week working from home.
• Health and wellbeing benefits including Gympass/Wellhub and private health insurance.
• Cobee for flexible benefit management.
• Modern central offices with free snacks and drinks.
• Fun afterworks and company events across our teams.
• The freedom to work from any of our four offices: Barcelona Copenhagen Amsterdam or Stockholm.
• Amazing teammates to learn from collaborate with and have fun alongside across four countries.

Flowbox equality

Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a persons merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race creed color religion gender sexual orientation identity national origin disability age marital status pregnancy or related condition or any other basis protected by law.

Note: our corporate language is English so we would really appreciate if you send your CV and a cover letter in English