Senior Project Manager

Hamburg - Germany

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Senior Project Manager to take end-to-end ownership of customer implementations for our Flow this role you will design and lead rollout strategies for global customers standardize our implementation playbook and ensure that projects are delivered on time on budget and with visible business impact.

You will work closely with our CEO Product Manager & Engineering teams in Hamburg and our development hub in Amman (Jordan).

Tasks

Customer Delivery & Implementation

Own the full delivery lifecycle for key customers: from kick-off through go-live and stabilization.
Define and manage clear implementation phases timelines milestones and success criteria.
Lead workshops with customers (factories brands suppliers) to understand processes define target workflows and align expectations.
Coordinate with Product & Engineering teams in Hamburg and Amman to plan releases integrations and customizations.
Proactively manage risks dependencies and scope changes; escalate issues early with clear options.

Delivery Model & Playbook

Design and continuously improve a standard rollout blueprint (playbooks templates checklists KPIs) for and related modules.
Introduce structured project governance: steering committees regular status reports RAID logs etc.
Define standard customer onboarding journeys together with Customer Success and our Jordan hub.
Turn best practices and lessons learned into reusable documentation and internal trainings.

Stakeholder & Account Management

Act as a trusted partner to operational and management stakeholders at customer side.
Align closely with Sales/CEO on pre-sales scoping effort estimation and realistic timelines.
Provide portfolio-level visibility to the leadership team (project health risks capacity needs).
Support commercial upsell by identifying extension opportunities (new sites modules features).

Team Leadership & Coaching

Provide day-to-day guidance to our development team.
Help build a high-performing customer-centric delivery culture across Hamburg and Amman.

Requirements

Experience & Skills

58 years experience in project management / delivery in B2B software SaaS IT implementation or digital transformation.
Proven track record of leading complex multi-stakeholder projects (ideally in manufacturing logistics supply chain or industrial environments).
Strong skills in project methodology (waterfall & agile) risk management stakeholder management and steering.
Comfortable working with distributed teams across locations and time zones.
Experience setting up or improving implementation frameworks / playbooks is a strong plus.
Familiarity with Lean / operational excellence / shop-floor processes is a plus but not mandatory if you are eager to learn.

Tools

Solid hands-on experience with project and ticketing tools (e.g. Jira YouTrack Asana ClickUp).
Confident with basic reporting (Gantt burndown dashboards status reports).

Mindset & Personality

Strategic and hands-on: you can design the framework and also dive into the details when needed.
Structured reliable and proactive you address problems before they become escalations.
Strong communicator who can talk to shop-floor teams and C-level stakeholders with equal ease.
Enjoys working in a fast-moving scaling environment with evolving processes.

Language

Professional English is required.
German is a strong advantage for local customers and partners.