12. Job Description Client Partner – Manufacturing (ERPSAP)

Job Description: Client Partner Manufacturing (ERP/SAP)

Location: Seattle WA
Work Authorization: US Citizens and Green Card holders highly preferred
Industry: Manufacturing (MFG)
Role Type: Client Partner / Sales & Delivery Leadership

About the Role

We are seeking an experienced Client Partner to manage and grow strategic relationships within a large manufacturing client environment. The ideal candidate will have a strong background in ERP (SAP preferred) end-to-end delivery oversight account growth and leading cross-functional teams. Prior experience selling and delivering ERP transformation programs within a manufacturing landscape is highly desired.

Key Responsibilities

• Serve as the primary executive liaison for the client ensuring exceptional relationship management and customer satisfaction.
• Drive account growth expand footprints and identify new opportunities across IT services ERP modernization and digital transformation.
• Lead and manage ERP/SAP deal cycles including scoping solutioning pricing and contracting.
• Own delivery governance ensuring high-quality execution of ongoing programs and projects.
• Work closely with delivery pre-sales and practice teams to ensure successful execution and continuous value delivery.
• Lead client roadmap discussions transformation strategies and long-term engagement planning.
• Track and report account performance revenue forecasting and client health.
• Build strong CXO VP Director and business stakeholder relationships.
• Ensure post-sales delivery excellence issue resolution risk mitigation and escalations management.
• Drive client satisfaction scores renewals and long-term engagement success.

Required Qualifications

• 10 15 years of experience in Client Partner Account Management or similar roles within IT Services.
• Strong experience supporting large Manufacturing (MFG) clients (OEMs automotive heavy equipment manufacturing preferred).
• Proven success selling and delivering ERP transformation programs preferably SAP.
• Demonstrated ability to lead end-to-end delivery across complex enterprise IT programs.
• Strong understanding of ERP landscapes-SAP S/4HANA ECC integrations migrations supply chain modules.
• Consistent track record of hunting and farming within enterprise accounts.
• Experience working with cross-functional global delivery teams.
• Excellent communication stakeholder management and executive-level presentation skills.

Preferred Skills

• Experience working with Paccar or similar large manufacturing OEMs.
• Background in IT Services Consulting or System Integration.
• Understanding of cloud data and supply chain transformation initiatives.
• Ability to build multi-year strategic account plans and revenue models.