Customer Support officer

Gurugram - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Provide prompt and professional support to customers via phone email and chat.
Manage customer queries complaints and requests efficiently ensuring timely resolution.
Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce Prozo and others.
Collaborate with internal teams to solve complex customer issues and streamline workflows.
Identify recurring challenges and suggest improvements to processes and tools.
Monitor performance metrics and contribute to initiatives that enhance customer satisfaction.
Handle escalations with calm professionalism and a focus on resolution.

Skills & Qualifications:

1 3 years of experience in customer service or support roles.
Strong knowledge of CRM systems and e-commerce software (e.g. Unicommerce Prozo).
Excellent communication and interpersonal skills.
Ability to multitask prioritize and manage time effectively.
Proficient in Microsoft Office Suite (Excel PowerPoint Word).
Problem-solving mindset with attention to detail.
Bachelors degree in any discipline.

Key Responsibilities: Provide prompt and professional support to customers via phone email and chat. Manage customer queries complaints and requests efficiently ensuring timely resolution. Maintain accurate records of interactions in CRM and e-commerce platforms like Unic...