Customer Care Specialist

Entry-Level Customer Care Specialist (In-Person)

Position Overview:
We are looking for a friendly and motivated Entry-Level Customer Service Representative to join our team. This is an on-site role where you will interact directly with clients answer questions and support daily customer needs. No prior experience is requiredjust a positive attitude strong communication skills and a willingness to learn.

Duties:

Welcome clients and provide assistance in person.

Answer questions and offer clear accurate information about services processes or policies.

Handle inquiries and resolve concerns in a professional and timely manner.

Document interactions updates and customer details accurately.

Escalate more complex issues to the appropriate team or department.

Follow company guidelines for communication safety and service standards.

Collaborate with team members to ensure a smooth customer experience.

Participate in training to develop knowledge of company services and procedures.

Qualifications:

High school diploma or equivalent.

No previous experience required training is provided.

Strong verbal and written communication skills.

Friendly approachable and comfortable assisting people face-to-face.

Ability to multitask and stay organized in a fast-paced environment.

Reliable punctual and eager to learn.

Ability to work both independently and as part of a team.

Flexible availability depending on company needs.

What We Offer:

Comprehensive training and ongoing support.

Opportunities for growth and advancement.

A positive team-oriented work environment.

Employee benefits and perks (varies by company).

Required Skills:

ability to multitaskactive listeningproblem solvingexcellent organizational and time management skillsfamiliarity with crm systemspositive attitudecustomer feedback analysisbilingualismcustomer relationship management (crm)crm systemscustomer servicecustomer service software proficiencycustomer service softwareknowledge of crm systemseffective communicationmulti-taskingorganizational and time management skillsstrong analytical skillscustomer feedbackflexibilitycustomer satisfaction and service excellencebasic understanding of business operationscollaborationoral communicationcustomer relationship management (crm) familiaritystrong oral and written communication skillscustomer service skillsstrong interpersonal skillsteamwork and collaborationstrong analytical and problem-solving abilitiesstrong oral and written communicationtime managementresilienceanalytical and problem-solving abilitiesempathyflexibility in schedule availabilityteamworkexcellent organizational skillsoral and written communication skillsfamiliarity with crm systems and practicesorganizationtime management skillsflexible schedulingproficiency in customer service software and toolsproficiency in customer service softwaresales supportcrm systems and practicespositive attitude and resiliencecrm familiaritystrong communication skillsproblem-solving abilitiesbilingual or multilingual abilitiesability to multitask and prioritize effectively under pressureanalytical abilitiescustomer satisfaction commitmentflexibility in schedulecommunicationcustomer service representativesproblem resolutionability to multitask and prioritize under pressureinterpersonal skillsability to multitask and prioritizecustomer satisfactionfluent in multiple languagesorganization skillslanguage fluencyconflict resolutionmultitasking and prioritizationcustomer feedback managementprioritizationcustomer feedback gatheringteam collaborationorganizational skillsmultitaskingdocumentationcrm systems familiarityproblem-solvingsalesproblem-solving skillscustomer service and supportcustomer service experienceability to multitask and prioritize effectivelyflexible schedule availabilityresilience in challenging situationsanalytical skillscommunication skillswritten communicationadaptabilitybasic understanding of business operations and customer needs