Training & People Management Staff (Customer Service Team)
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Job Location:
Jakarta Selatan - Indonesia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Manage hiring process for CSCX agents: screening interviews and coordination with HR.
- Ensure timely onboarding and orientation for new hires.
- Maintain hiring pipelines and reports.
- Conduct onboarding training and refresher training programs.
- Keep training materials SOPs and knowledge base up to date.
- Monitor and evaluate training effectiveness and adjust based on feedback or performance trends.
- Track attendance productivity and quality performance of CSCX team members.
- Flag underperformance and coordinate coaching or retraining sessions as needed.
- Work with Team Leads and QA to enforce service quality standards.
- Coordinate with HR to handle contract end discussions extensions or terminations.
- Ensure compliance with exit procedures.
- Act as a bridge between CSCX HR QA and Operations teams.
- Support team leads with people-related concerns and planning.
Requirements
- Experience in people operations HR coordination customer service team management or trainer.
- Strong understanding of recruitment training and performance management processes.
- Excellent interpersonal and conflict-resolution skills.
- Able to handle sensitive employee matters with professionalism and discretion.
- Familiarity with Google Workspace Excel and basic HR/recruitment platforms.
- Comfortable working in a dynamic fast-paced environment.
- Open to contract-based work with the potential to extend based on performance and business needs.
About Moladin
Moladin is Indonesias leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26000 active used car agents and dealer MSMEs and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladins vision is to be a positive driving force in the physical and social mobility of all the people it touches (Mobility for all).
For further information about Moladin please visit
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Temukan mobil baru impian dengan DP murah & cicilan ringan. Daftar jadi Agen Moladin untuk mendapatkan penghasilan tambahan. Atau dapatkan dana talangan untuk modal usaha di Moladin Dealer. Semua tersedia hanya di Moladin.
