Director, Solutions Architect

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

What youll own Technology strategies blueprints and application target states for domains aligned to Digital Workplace PC Services and Technology Service Desk with strong emphasis on decision clarity timelines and stakeholder readiness. Additionally you will manage the variable capacity architect poolfor CTWS Architecture.

• Connector and data governance for AI/search platforms(e.g. Glean MS Power Platform) in partnership with Security Architecture IAM IRM and data ownersdefining evaluation criteria risk posture and enable/disable decisions for connectors and data sources.

• Unified desktop/experience and contact center architecture (e.g. ServiceNow vs. Genesys) decision documents and milestone plans that support product and platform timelines.

• PC Services and endpoint architecture stewardshipensuring currentstate/targetstate standards and systems documentation are produced and maintained.

• Microsoft platform governance: including Azure M365 Power Platform Copilot/Copilot Studio endpoint management enterprise integrations governance and cost controls.

• Nocode/lowcode agentic guidance(e.g. M365 Copilot Copilot Studio Glean) and contribution to guardrails for agent building monitoring and security.

• Architecture reviews and decision governance(ARB): raise and resolve risks drive building codes/guardrails harvest reusable patterns and ensure alignment with standards.

• People leadership and talent developmentfor an architecture team including coaching performance hiring and workforce planning to match demand and priority programs.

• Key outcomes (1218 months) deliver 1824-month roadmapsfor prioritized areas (e.g. contact center tech unified experience endpoint services) with decision records and dependency maps tied to platform timelines.

• Establish connector/data governanceand measurably reduced risk for AI/search platforms; published allow/deny determinations and operating procedures for new connectors/data sources.

• Produce authoritative currentstate/targetstate documentationand a living architecture knowledge base for PC Services/endpoint capabilities and supporting platforms.

• Define and roll out agentic (nocode/lowcode) guidanceand adoption patterns for highvalue scenarios with security observability and human accountability guardrails.
  
  

Daytoday responsibilities apply secure software and systems engineering practicesacross delivery lifecycle; anticipate threats and vulnerabilities and design mitigations.

• Lead architecture/design reviews; create and enforce building codes and guardrails; ensure compliance with technology standards.

• Drive governance for AI/search connectorsand platform decisions (use cases access scope read/write capabilities cost/consumption and compliance) with crossfunctional stakeholders.

• Build and manage decision documentsand Architecture Standardsfor key choices (e.g. buy vs. build platform selections experience consolidation) with options and clear recommendations.

• Partner with product delivery and operations leaders to contribute target state and technical debt intoroadmaps track outcomes and remove impediments; oversee execution for programs and projects in scope.

• Harvest reusable assets and reference designs; share through communities of practice and contribute to profession standards.

• Provide executiveready communicationand regular readouts to CTWS leadership; maintain transparent status on decisions risks and dependencies.
  
  

Qualifications:

• Education: Undergraduate studies in Computer Science MIS or related field preferred.

• Experience: 10 years in technology with demonstrated strength across multiple architecture domains and technologies; 5 years leading planning/roadmaps; 4 years people leadership preferred; web and cloud experience required.

Skills:

• Executivelevel communication facilitation and influence; strong presence with ability to negotiate priorities and drive decisions.

• Enterprise/solution architecture reference design creation and governance through ARB and standards processes.

• Microsoft platform: Azure; M365 (Entra ID Teams SharePoint Exchange Graph); Power Platform; Copilot/Copilot Studio; identity and security (RBAC Conditional Access PIM Purview Defender); endpoint management (Windows 11 Intune/Autopilot); enterprise integrations; governance and cost controls.

• Platform and data governance for AI/search connectors; collaboration with Security Architecture IAM IRM and data owners.

• Contact center and unified desktop/experienceevaluation experience (e.g. ServiceNow Genesys) with decision frameworks and runway planning.

• Endpoint and PC Servicesarchitecture familiarity; ability to drive creation of authoritative diagrams and documentation with operations teams.

• Nocode/lowcode agenticpatterns (M365 Copilot Copilot Studio Glean) and associated guardrails for monitoring security and accountability.

• Values: Regularly demonstrates Nationwides values and profession standards; insurance/financial services experience a plus.

Job Description Summary

Job Description

Key Responsibilities:

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Responsible for the management of associates including but not limited to performance management salary planning training development workforce planning hiring and disciplinary actions; and attracts hires engages and develops the team through impactful recruitment coaching and feedback.

• Leads the development and maintenance of technology strategies blueprints and application roadmaps for a product domain a business solution area or business/technology roadmaps for a given infrastructure domain.

• Identifies technical risk currency and depth of product/applications supporting a business solution area or leads the technologies supporting a given infrastructure domain.

• Oversees the delivery of programs and projects driven by the solution area product domain or infrastructure domain.

• Implements reusable technology solutions that uses shared assets.

• Harvests intellectual capital that contributes to increased delivery capabilities.

• Leads technical quality through architecture and design reviews.

• Top specialist in the generation of new solutions and designs in support of the needs of the product domain business area or infrastructure domain.

• Assists business solution area leadership team with estimating costs and technical resource planning for new solutions technology upgrades and maintenance of product/application platforms.

• Establishes building codes and guardrails for the business solution area and carries out compliance with technology and architecture standards.

• Active profession participant through communities of practice industry involvement and/or standards organizations.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Technology AVP or above; responsible for 4-8 directs and in-directs.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required but encouraged.

Experience: More than ten years of experience in a Technology. Shown strength in multiple architectural domains and various technologies. Awareness of and experience with Web and Cloud technologies. Five years leading planning and roadmap development and four years of management experience is preferred.

Knowledge Abilities and Skills: Superb communication and facilitation skills. Ability to make decisions and recommendations on technology strategies while considering various options and business needs. Aptitude to influence build relationships negotiate and set priorities needed. Strong executive presence. Insurance/financial services industry knowledge a plus.

Other criteria including leadership or technical skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring managers leader and HR Business Partner.

Values:Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel maybe required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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