Associate Director of Workstation Support Information Technology
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Job Location:
Collegedale, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Information Technology
Hours: Full-time Salary
Position Summary:
The Associate Director for Workstation Support provides strategic leadership for all end-user computing environments across the institution. This role ensures that faculty staff and students are equipped with reliable secure and innovative technology tools that support teaching learning and business operations. The Associate Director leads the transformation of workstation services through modern endpoint management practices user-centered service design operational analytics and continuous improvement.
Working in collaboration with IT leadership this position shapes the vision for end-user technology guides long-term planning and ensures operational excellence through a highly engaged and customer-focused team.Key Responsibilities:
Strategic Leadership & Vision
Education
Special Requirement:
Must have a strongly expressed commitment to Jesus Christ the teachings and mission of the Seventh-day Adventist Church and an SDA church member in good and regular standing.
Typical Physical Demands:
Requires sitting standing bending and reaching. It may require lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers fax machines calculators and telephones. Requires normal range of hearing and vision.
Working Conditions:
Essential tasks are performed under normal office/school conditions with little or no noticeable discomfort. The work area is well lit and ventilated.
Hours: Full-time Salary
Position Summary:
The Associate Director for Workstation Support provides strategic leadership for all end-user computing environments across the institution. This role ensures that faculty staff and students are equipped with reliable secure and innovative technology tools that support teaching learning and business operations. The Associate Director leads the transformation of workstation services through modern endpoint management practices user-centered service design operational analytics and continuous improvement.
Working in collaboration with IT leadership this position shapes the vision for end-user technology guides long-term planning and ensures operational excellence through a highly engaged and customer-focused team.Key Responsibilities:
Strategic Leadership & Vision
- Develop and execute a forward-looking strategy for workstation support aligned with institutional priorities and IT strategic goals.
- Identify emerging technologies automation opportunities and modern service approaches that improve the user experience and operational efficiency.
- Partner with IT leadership to guide the evolution of endpoint management standardization security and digital workplace initiatives.
- Direct daily operations of the Workstation Support department ensuring consistent high-quality service delivery.
- Design implement and refine processes for endpoint provisioning lifecycle management software deployment and incident resolution.
- Serve as a strategic escalation resource for high-impact or complex support issues.
- Lead mentor and develop a team of full-time staff and student employees fostering a culture of innovation accountability and professional growth.
- Implement workforce planning to ensure appropriate staffing cross-training and readiness for evolving technology environments.
- Promote collaboration knowledge sharing and a customer-first mindset across support teams.
- Partner with Information Security to ensure that workstation environments meet security compliance and risk-management requirements.
- Oversee the implementation of enterprise tools including automated deployment technologies and monitoring solutions.
- Ensure that security patches OS updates and technology standards are consistently applied across all endpoints.
- Champion a positive user-centric service culture by ensuring timely courteous and effective support for all users.
- Lead communication efforts related to workstation changes technology rollouts service updates and training opportunities.
- Oversee the employee technology training program and expand offerings to improve digital competency and reduce support demand.
- Evaluate and recommend new tools systems and service models that enhance workstation support and institutional productivity.
- Lead or participate in major IT projects including hardware refreshes operating system upgrades and enterprise software deployments.
- Ensure that workstation operations remain adaptable to institutional growth remote and hybrid work environments and evolving pedagogical needs.
- Maintain strong partnerships with academic and administrative units to understand their needs and align services accordingly.
- Perform additional responsibilities as assigned to support the strategic objectives of the Information Technology department.
Education
- Bachelors degree in information technology or a related field required masters degree preferred.
- Professional certifications in areas such as ITIL Microsoft CompTIA or Apple technologies are strongly preferred.
- Minimum of five years of progressive experience in workstation/end-user support; leadership or supervisory experience necessary.
- Demonstrated expertise in workstation technologies endpoint management tools imaging/deployment systems and troubleshooting methodologies.
- Strong understanding of current trends in digital workplaces automation cloud-based endpoint solutions and user experience optimization.
- Exceptional communication interpersonal and relationship-building skills.
- Ability to lead in a structured collaborative environment while advancing strategic and operational goals.
- High emotional intelligence patience and the ability to support non-technical users effectively.
Special Requirement:
Must have a strongly expressed commitment to Jesus Christ the teachings and mission of the Seventh-day Adventist Church and an SDA church member in good and regular standing.
Typical Physical Demands:
Requires sitting standing bending and reaching. It may require lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers fax machines calculators and telephones. Requires normal range of hearing and vision.
Working Conditions:
Essential tasks are performed under normal office/school conditions with little or no noticeable discomfort. The work area is well lit and ventilated.
Required Experience:
Director
Key Skills
- Children Activity
- Fund Management
- Event Planning
- Fabrication
- Airlines
- Corrosion
About Company
Southern Adventist University is a co-educational institution established by the Seventh-day Adventist Church, offering doctoral, master’s, baccalaureate, associate degrees, and one-year certificates. Various delivery modalities (face-to-face, online, hybrid and other) are employed to ... View more
