IT Technician
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities
- Serve as the first point of contact for end users seeking technical assistance over the phone email and in person
- Perform remote troubleshooting on Windows 11 and other devices using diagnostic techniques and pertinent questions.
- Guide users through the problem-solving process and provide support for O365 services (e.g. Outlook Teams OneDrive) and various enterprise applications.
- Handle and initially resolve basic endpoint security and virus protection issues utilizing Microsoft Defender tools.
- Direct unresolved issues accurately and timely to the next level of support personnel and track them to resolution.
- Record events problems and their resolution in logs or the ticketing system meticulously.
- Provide support and possess basic knowledge regarding the procurement process for company IT assets (both hardware and software).
- Proactively identify and suggest possible improvements on procedures tools or service processes to enhance efficiency and user experience.
- Assist with device deployment and management tasks related to Microsoft Autopilot and Intune.
Qualification
- 1-3 years of industry experience in handling end-user support (PC/Laptop/Mobile Devices etc.).
- Solid desk-side and remote troubleshooting experience especially with the Windows10/Windows 11 operating system.
- Proficiency in the installation configuration and troubleshooting of operating systems and application software (e.g. Microsoft O365 suite browsers PDF readers etc.).
- Familiarity with and ability to perform routine management and basic troubleshooting of Microsoft Defender.
- Basic understanding of Azure concepts to handle user accounts permissions and related cloud service issues.
- Familiarity with and ability to support the use of MS Authenticator (MFA) VPN connectivity and associated security tools.
- Possess fundamental network knowledge (e.g. TCP/IP DNS DHCP Wi-Fi connectivity) and experience managing network printers.
- Basic experience or a strong willingness to learn and use Microsoft Autopilot and Intune for device deployment and endpoint management.
- Excellent communication skills and a strong customer-oriented mindset maintaining a cool-tempered approach.
- Self-motivated proactive in taking responsibility and comfortable working independently with a remote manager.
- Diploma in Computer Science or a relevant field or comparable demonstrated work experience and skills.
- (Plus) Good command of the English language (written and verbal) is preferred.
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
We’re focused on ensuring water quality for people around the world by making water analysis better – faster, simpler, greener and more informative. Since our founding we have led the industry in developing innovative solutions to help our customers analyze their water more efficientl ... View more
