Director, Business Operations Independent Risk Management

The role:

Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Director of Business Operations to support our Independent Risk Management (IRM) function. You will report to the Head of Risk Strategy and Operations and be responsible for the day-to-day operations of the broader (IRM) organization which includes Risk and Compliance. This role will be a trusted partner for the Chief Risk Officer and the extended leadership team and is your opportunity to showcase a breadth of strengths across strategy analysis project management problem-solving performance management program leadership cross-functional project management and more.

What youll do:

• Partner with Risk leadership to translate risk strategy into operational plans KPIs and success metrics
• Coordinate cross-functional committees steering groups and reporting cycles to ensure consistent alignment on risk priorities.
• Support the development and maintenance of risk governance frameworks including policies standards and operating procedures.
• Map refine and optimize end-to-end risk processes and controls to ensure the organization is well managed (e.g. incident management issue remediation control testing model governance).
• Oversee a control testing function for Independent Risk Management ensuring that controls are well designed and performing as intended across the organization
• Manage workforce planning budgeting and capacity forecasts for the Independent Risk Management function.
• Ensure efficient workflows and handoffs across Risk Compliance Audit Technology and Business units.
• Champion continuous improvement (Lean/Six Sigma principles automation tooling enhancement).
• Assume complete ownership of projects and initiatives thoughtfully managing business case scope dependencies resources and milestones
• Provide direct support for the CRO and Risk/Compliance Leadership teams on key business management deliverables including but not limited to budgeting and people strategy.
• Engage with enterprise Business Operations counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation
• Support exam and regulatory execution for Independent Risk Management deliverables.

What youll need:

• 12 years of experience leading cross-functional teams that combines strategic thinking with tactical execution
• Passion to learn responsibly grow our business and support our mission of helping members get their money right
• Previous experience managing business control (RCSA) and/or control testing frameworks
• Ability to break down challenges/opportunities build a strategy write an action plan identify resources and project-manage to completion
• Tell a compelling story use data to drive strategy execution and optimization
• High emotional intelligence to build relationships across all levels departments and personality types to lead without direct reporting lines
• Track record of performance in a high growth dynamic environment
• Bias toward action strong analytical skills and solid business judgment
• Eagerness to roll up your sleeves to get things done (even the unglamorous things)
• Expert communication and presentation skills and the confidence to articulate present and debate your recommendations with anyone
• Ability to balance and prioritize multiple work streams for different stakeholders

Nice to have:

• Experience in management consulting investment banking and/or business operations
• Experience in Fintech
• MBA

Required Experience:

Director