Clinical Care CoordinatorMA Twin Cities Orthopedics

The Clinical Care Coordinator performs a variety of patient care and administrative responsibilities to support patients and providers.

This is a casual position helping coverage in Rheumatology between the hours of 7:30am and 5pm Monday - Friday out of our Eagan Woodbury & Stillwater clinics.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

• Prepare stock and clean exam room.
• Prepare for clinic and surgeries ensuring pertinent information is available in the chart for the physician prior to entering the patients room (i.e. MRI CT EMG and lab reports).
• Measure vital signs including weight blood pressure pulse temperature and document all information in patients chart.
• Room patients. Verify patient information by interviewing patient recording medical history confirming purpose of visit and updating chart history.
• Maintain an efficient organized clinical flow.
• Gather and verify pertinent patient information compile patient medical data
• Assist with documentation of patient data into electronic health records system
• Prep for injections change dressings apply durable medical equipment and remove sutures/staples under provider direction
• Ensure all related reports labs and information is filed and available in patients medical records prior to their appointment.
• Perform lab draws/prepare and label labs perform venipunctures and finger sticks.
• Maintain all logs and required checks (i.e. refrigerator temperatures emergency medications expired medications oxygen cold sterilization fluid change etc.).
• Provide direct assistance to physician with medical procedures such as ultrasounds injections PRP MRIs and other procedures as necessary.
• Administer biologic and other medications.
• Submit medication refill requests help with prior authorizations and appeals.
• Triage phone calls review results management enter and create patent lab orders process specimens and prepare for shipment daily
• Assist with patient transfers
• Ensure coding requirements are followed during entry of patient information
• Act as a prescribing delegate to enter medical orders (i.e. medications laboratory services imaging studies and other auxiliary services into the computerized provider order entry (CPOE) into patient electronic records under the direct supervision of the provider
• Manage the clinic schedules and communicate any scheduling issues with Lead or Supervisor in a timely manner
• Schedule patient appointments surgeries MRIs bone scans EMGs consults and any other tests ordered by the provider
• Manage the physicians schedule including surgeries clinics meetings and any other pertinent items. Inform the appropriate staff with any changes to the physicians schedule
• Provide efficient effective liaison between the physician and patients hospitals therapist QRCs attorneys insurance companies employers and other staff members
• Contact insurance companies and workers compensation officials for authorizations for scheduled tests; provide accurate information to the prior authorization team
• Inform on call surgeon of any inpatient cases that will require rounding during the weekend.
• Triage phone calls from emergency/urgent patients
• Relay screen and appropriately reply to all patient calls. Document all phone messages in the patients electronic chart
• Coordinate ordering supplies and/or equipment for surgeries and/or clinics (i.e. prosthesis for surgery lab coats for clinics).
• Able to support multiple specialties
• Any and all other duties as assigned

Education and Experience Requirements:

• High School Diploma/GED is required.
• Certified Medical Assistant (CMA) certification Licensed Practical Nurse (LPN) Athletic Trainer (ATC) or equivalent.
• Medical Assistant Certification from an accredited school preferred.
• 1-3 years experience in a medical clinic setting or equivalent.
• Phlebotomy experience preferred or willingness to become proficient.
• Demonstrated ability or experience in patient flow management medical assisting and confidential management of patient health information.
• Ability to multi-task to provide services to patients in a warm professional manner.

Benefits & Compensation:

• Actual starting pay will vary based on education skills and experience.
• We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickâhere.

Essential Requirements:

Ability to:

• Comply with company policies procedures practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems establish facts and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations if required

Performance Expectations i-Healths Core Values:

• Integrity- Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose committed effort and skillful execution to exceed expectations
• Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Required Experience:

IC