Technical Account Manager

Possible Locations:

- SF / Bay Area

- Denver CO

- NYC NY

- Lexington KY

Please note we are not working with agencies or 3rd party vendors.

About AppOmni

AppOmni prevents SaaS data breaches by delivering end-to-end SaaS security. Our platform gives security teams clear visibility into posture access third-party connections AI-related activity and with built-in discovery to identify unsanctioned SaaS and Shadow AI tools. Backed by continuous monitoring and real-time threat detection AppOmni helps enterprises identify and resolve risks early keeping their SaaS applications secure. Recognized as aFrost Radar 2025 LeaderandGreat Place To Work AppOmni continues to set the standard for innovation and customer value in SaaS security. The largest and fastest-growing global enterprises across industries trust AppOmni to secure their SaaS applications..

About the Role

AppOmni thrives off the success of our customers and were looking for a strategic growth-focused and results-driven Technical Account Manager to engage and enable AppOmnis largest customers. Our Customer Success team serves as the primary advocate for our customers guiding them along a path to success and engaging resources across AppOmni to accelerate the adoption of the AppOmni product.

As a Technical Account Manager you will be responsible for driving the value across customers to ensure they are actively engaged and fully recognizing the technical and functional potential of the AppOmni product. Partnering directly with the customers team youll have polished communication and a strong presence coupled with the unique ability to act as a trusted advisor and technical expert on the AppOmni product.

What Youll Do

• Manage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmnis top enterprise customers through strong technical acumen in-depth product knowledge relationship-building strategic planning business value articulation and execution.
• Be consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. Develop a trusted advisor relationship with customer champions sponsors and technical teams to drive product adoption and ensure they are using AppOmni to achieve full business value.
• Ensure that a deployment and adoption plan is in place with each customer in order to facilitate the customer achieving their stated success criteria. Work closely with AppOmnis Customer Success Manager (CSM) team to monitor and identify adoption and utilization trends provide recommendations based on customers needs risks and strategy.
• Introduce demonstrate and implement new products and features as they become available.
• Develop expertise in AppOmnis API capabilities to help customers augment UI-based functionality with script-based approaches to unlock value.
• Work with customers and AppOmni field teams to leverage the AppOmni Developer Platform to help build support for SaaS applications for which AppOmni does not currently provide native integrations.
• Work closely with the Product and Engineering teams to define and influence SaaS application support roadmap and augmentation beyond the AppOmni Developer Platform.
• Work closely with Product and Engineering teams to further develop and advance the AppOmni Developer Platform and SDK features and capabilities.
• Increase customer retention by assisting regular health check meetings for tactical items and assisting with strategic business reviews for alignment of objectives and outcomes
• Help the customer document their technical success criteria and strategy and partner with the CSM and customer teams to ensure adherence to the strategy; work with the customer to update technical success criteria if/as customer priorities shift
• Define and document the customers end-state AppOmni architecture and work with the customer to develop a roadmap and strategy for achieving the desired end-state architecture
• Track accounts to identify customer risk and work actively to eliminate that risk; partner with the CSM by contributing to the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals.
• Be the technical voice of the customer to our internal stakeholders (engineering product sales and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers
• Work closely with Product and Engineering on identification and tracking of product improvement requests troubleshooting and bugs
• Evangelize customer success stories with the AppOmni Marketing team
• Above all put customers needs first and demonstrate customer obsession

What Were Looking For

• 5 years experience in customer success and/or technical account management in a SaaS organization consulting technical customer support or sales engineering.
• Current experience working directly with large enterprise customers Fortune 100 companies and C-level executives.
• SaaS security experience Cloud security experience Identity and Access Management vulnerability management or experience in other cybersecurity disciplines are strongly preferred
• Experience with Python Django and/or other common developer frameworks to extract transform and load data through various API interfaces.
• Experience working with REST APIs
• Understanding of various authentication methods
• Ability to understand various SaaS Applications RBAC structure
• Strong engineering skills to leverage in building integrations and supporting customers in their experience leveraging the AppOmni Developer Platform.
• Experience supporting customer organizations comprised of security teams and business application owners
• Working knowledge of common SaaS solutions such as Salesforce M365 ServiceNow Workday Okta.
• Self-driven and self-motivated individual who enjoys a fast moving and constantly changing environment. Startup experience is a plus.
• Strong customer facing and presentation skills with the ability to establish credibility with multiple stakeholders.
• Has handled difficult customers or situations and can demonstrate resolutions.
• Proficiency in Salesforce Gainsight and Zendesk is preferred.
• You enjoy planning adjusting executing winning and celebrating as a team
• Ability to travel to customer locations monthly
• Role is remote or there are hybrids options available as well!

Culture

Our talented team is collaborative and supportive as we move quickly to research and develop new ideas deliver new features to our customers and iterate on ideas and innovations. We accomplish this by focusing on our five core values: Trust Transparency Quality Customer Focus and Delivery. Our team is determined to make a difference to positively impact our way of life by securing the technology that is changing the world.

AppOmni is proud to be Certified by Great Place to Work as we seek to build a culture where all employees feel appreciated and supported especially with clear and honest leadership employee recognition and an environment that fosters innovation and collaboration.

We believe diversity fuels innovation and drives growth by bringing a wealth of different perspectives and skills. Were committed to fostering an inclusive environment where every employee feels valued heard and empowered to reach their full potential. Join us in building a workplace where we can all thrive.

& Benefits

AppOmni is committed to supporting our employees financial professional and personal well-being. To do this we take a holistic view of compensation one that values not just the immediate financial package but also the long-term growth of both our employees and our company. Were committed to pay equity and transparency and encourage all candidates to discuss their salary expectations with us early in the application process.

Our total rewards package includes the following:

• Base Salary: The annual base salary compensation range in the U.S. for this role is: $165000 - $175000 USD. Final offer amounts are determined by factors such as the
  final candidates skills qualifications and experience as well as business considerations and peer compensation.
• Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options we are inviting you to be an integral part of our journey forward.
• Benefits: Home office stipend Generous paid time off paid company holidays paid floating holidays paid parental leave paid sick time and paid family leave for applicable states health insurance - medical dental and vision with HSA option LifeWorks Employee Assistance Program company-provided life insurance AD&D STD/LTD and additional supplemental life insurance options 401(k) and Roth retirement saving accounts and a monthly wellness benefit reimbursement. All benefits are subject to eligibility requirements and plan details.

AppOmni is an equal-opportunity employer. Applicants will not be discriminated against because of race color creed national origin ancestry citizenship status sex sexual orientation gender identity or expression age religion disability pregnancy marital status veteran status medical condition genetic information or any other characteristic protected by law. AppOmni is also committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at