Customer Success Manager at Plain
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network.
The next step is to speak to Jack.
Customer Success Manager at Plain
Company Description: Plain - B2B SaaS platform for customer interactions
Job Description:
As a Customer Success Manager at Plain youll drive customer success from onboarding to expansion directly shaping our product. This hybrid role involves working closely with customers product and sales using Plains own platform to power high-quality interactions. Your insights will directly influence our product roadmap ensuring customers love and grow with us.
Location: San Francisco USA
Why this role is remarkable:
Directly influence the product roadmap by using Plains own platform to power customer interactions and gather feedback.
Unique opportunity to work at an early-stage B2B SaaS company contributing significantly to customer adoption and long-term success.
Hybrid role spanning onboarding post-sales support enablement and product feedback offering broad impact and growth.
What you will do:
Own the complete onboarding journey for a portfolio of customers fostering early relationships and driving product adoption.
Manage renewals and identify expansion opportunities collaborating with sales and product to drive upsell conversations.
Act as the primary advocate for customer needs gathering feedback and influencing product development priorities.
The ideal candidate:
Minimum of 2 years of experience in a Customer Success or post-sales role.
Demonstrated success within an early-stage B2B SaaS company environment.
A genuine passion for customer advocacy and helping users maximize product value.
Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.
And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.
Next steps
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.
We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.
Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.
Required Experience:
Manager
Key Skills
- Risk Management
- Conflict Resolution
- Incident Reports
- Justices
- Legislative Process
- Emergency
- Rescue Operations
- safety compliance
- Professional Development
- Access Control
- Personnel Management
- Safety Management
- Risk Assessments
- General Public
- Social Events
About Company
Jack helps candidates find the perfect job and Jill helps companies find the perfect candidate.
