Service Delivery Manager

OSC EdgeTech LLC is seeking a talented Service Delivery Managerto join the team.

OSC EdgeTech is a wholly owned subsidiary of Cook Inlet Region Inc. (CIRI) an Alaska Native Corporation proudly owned by over 9400 Shareholders. OSC EdgeTech was created to deliver agile responsive IT solutions to meet the evolving needs of federal and defense customers. As an SBA-certified 8(a) entity with a Facility Clearance (FCL) OSC EdgeTech streamlines the acquisition process while maintaining the trusted quality security and innovation that define OSC Edge.

Cook Inlet Region Inc. also known as CIRI is one of 12 land-based Alaska Native regional corporations created pursuant to the Alaska Native Claims Settlement Act (ANCSA). CIRIs regional boundaries roughly follow the traditional Denaina territory of Southcentral Alaska. CIRI was incorporated on June 8 1972 and is owned today by a diverse group of more than 9500 Shareholders who live in Alaska and throughout the world.

OSC EdgeTech offers excellent benefits for eligible include paid holidays paid time off 401K with employer match dental vision health insurance plans as well as life and disability benefits.

Position Overview

The Service Delivery Manager (SDM) is ultimately responsible for providing oversight of Contractor performance and service delivery relating to the Various branches and their unique responsibilities. The SDM will serve as an escalation point for and provide oversight of the Contractors performing work in different service lines. The SDM is responsible for the successful execution of the programs technical deliverables and responsibilities including quality and efficiency that encompass both technical issues and processes. The SDM will work with PM government representative technical leads and sub-contractors/vendors to assign tasks to personnel supervise technical efforts and manage tasks and daily priorities.

Major Activities

• Organize and direct the programs technical operations support functions involving multiple complex and inter-related tasks.
• Manage teams of subject matter experts and IT professionals while coordinating with the government TPOCs.
• Maintain and manage the client interface at the senior levels of the client organization.
• Meet with customer and contractor personnel to formulate and review implementation compliance and updating tasks while overseeing the day-to-day O&M of the sections.
• Ensure conformance with tasks directed from the program level to meet schedule and cost requirements.
• Establish clear roles responsibilities lines of authority communications and accountability among contractor staff in their interaction with the government.
• Identify staff development and training needs and ensures training and hands-on assistance is available to raise the level of talent/skill of contract staff as required.
• Implement and provide guidance related to processes procedures and policies while overseeing the work network and audio-visual technicians then prioritizes tasks.
• Direct and oversee planning functions to promote operational efficiency.
• Provide strong leadership including mentoring staff to improve processes procedures and standards based on programmatic needs.
• Support and utilize industry best practices in program and project management.
• Provide oversight on special projects and activities.
  
• Perform other duties as appropriate and as assigned.
  

Knowledge/Skills/Abilities

• Strong project management skills; ability to successfully pass through the phases of the project management life cycle: initiation planning execution monitoring and completion.
  
• Ability to provide an outstanding customer service experience.
• Ability to work within a team-oriented collaborative environment develop strong working relationships across organizations.
  
• Excellent verbal written and interpersonal communication skills excellent organizational and multi-tasking skills.
• Ability to support tasks and issues through to completion strong follow-through and critical problem-solving skills.
  
• Superior customer service skills.
  
• Adaptable and capable of working in fast-paced environments.
  

Required Qualifications

• Five or more years experience as a Program or Project Manager
• Project Management certification from an industry-recognized certification authority such as PMI
• Security certification
• VCP VACP VCP5 or MCSA certification
  
• Must be US citizen
• Must possess active secret security clearance or higher
• Must be able to pass pre-employment background check

Preferred Qualifications

• Demonstrated experience within PMO environment (government or commercial)
• ITIL Foundation and/or Practitioner Certification for either ITIL v3 IF v4
• Demonstrated work experience with Risk Management Framework (RMF)

E-Verify:

OSC EdgeTech participates in E-Verify. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.

Reasonable Accommodation:

OSC EdgeTech LLC will provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental compliance with the ADA Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position with OSC EdgeTech LLC or any of its subsidiaries please email

Required Experience:

Manager