Systems Engineer

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description :

JOB DESCRIPTION
Infosys is seeking Desktop Support Engineers. This role will be responsible for:
Point of contact for user problems with hardware and software including printer support (on site/remote/by phone).
Responding to client support requests raised through ITSM tool/emails.
Troubleshooting hardware and software issues on laptops desktops workstations etc. and maintain optimum performance.
Address customer requests for installation configuration test maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis respond to customer requests via phone and e-mail in a timely and accurate manner
Installing and upgrading operating systems and computer software and visiting the clients desk when needed.
The position is full-time employment with Infosys and will be based at the clients location mentioned below.
Required Qualifications:

Candidate must be located within commuting distance ofbelow locations.
26170 Nava COA 85090 CD.
Obregon SON
Mexico City Office

This job requires relational shifts including night shifts.

Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4-5 years of Information Technology experience
At least 3 years of Strong end user desk side experience.
Experience in administering desktop applications tech refresh OS (Operating System Windows 10/11) deployments and configurations meeting support and meeting SLAs.
Experience in hardware troubleshooting skills replace parts in laptops/desktops.
Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
Good knowledge of MS Office suite.
Understanding of UPS HVAC and other facility devices.

Preferred Qualifications:

Excellent communication skills.
Exposure to End User Computing support model.
Ability to quickly grasp users technical aspects.
Customer focus
Punctual & Process oriented.
Relationship building with the customer and stakeholders.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Description :JOB DESCRIPTIONInfosys is seeking Desktop Support Engineers. This role will be responsible for:Point of contact for user problems with hardware and software including printer support (on site/remote/by phone).Responding to client support requests raised through ITSM tool/emails.Troubles...

Description :

Candidate must be located within commuting distance ofbelow locations.
26170 Nava COA 85090 CD.
Obregon SON
Mexico City Office

This job requires relational shifts including night shifts.

Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4-5 years of Information Technology experience
At least 3 years of Strong end user desk side experience.
Experience in administering desktop applications tech refresh OS (Operating System Windows 10/11) deployments and configurations meeting support and meeting SLAs.
Experience in hardware troubleshooting skills replace parts in laptops/desktops.
Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
Good knowledge of MS Office suite.
Understanding of UPS HVAC and other facility devices.

Preferred Qualifications:

Excellent communication skills.
Exposure to End User Computing support model.
Ability to quickly grasp users technical aspects.
Customer focus
Punctual & Process oriented.
Relationship building with the customer and stakeholders.

Key Skills

Environment
Academics
Javase
Cost Estimation
Fire
Business Studies

Apply Now

About Company

Infosys

Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more

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