Admissions Assistant

Starting salary:25770
Contract type:Fixed Term
Grade:1
Location:Edinburgh Castle
Working Hours:5 out of 7 35 hours per week
Interviews:To be held in person at Edinburgh Castle on week commencing 26th January or week commencing 2nd February.

Are you looking for a flexible seasonal job that is both fun and unique Youll get an insight into Scotlands rich history and gain valuable experience in the tourism industry and help bring Scotlands dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotlands past and share your passion with international and local visitors who come to Edinburgh during the season.

Edinburgh Castle is one of the most visited attractions in the UK and hosts a range of exciting events throughout the year. It is a very busy site and Castle staff take pride in representing Scottish hospitality to a diverse range of visitors.

The Admissions team operate at the front of Edinburgh Castle welcoming visitors from all over the world. It is a large team led by the Admissions manager and three Admissions supervisors. Roles within the team include checking tickets promoting memberships issuing audio tours and managing traffic.

For more information about the post and information about the team please access the full job descriptionherefor this post. Please note that if you dont have Office 365 installed on your device this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage Manx and Cadw properties

Key Responsibilities of this role

• Provide visitors with a world-class welcome when they arrive at the site and help them to find their way around the Castle. Sell tickets memberships and audio tours handle payments and follow the right financial procedures are followed accurately.
• Monitor vehicles coming in to make sure parking and access rules are followed.
• Help keep everyone safe on site especially when Castle events or activities are taking place.
• Greet group bookings and make sure they get in easily offering extra information if needed.
• Share details about other Historic Environment Scotland sites and what visitors can enjoy there.
• Make sure every visitor has an excellent experience by being helpful friendly and providing an efficient service to everyone.
• Work with your team to manage visitor and vehicle access in coordination with other site activities.
• Stay up to date with safety procedures like fire plans evacuation routes incident response guidelines and where to find First Aid supplies.
• Help keep the site looking its bestcheck exhibitions and displays and report anything that needs fixing.
• Follow health and safety guidelines to make sure everyone has a safe and enjoyable visit.
• Be ready to work outside in all kinds of weather and spend time outside helping visitors.
• Support visitors with different needs and help where required in busy situations.

Key requirements of the role:

In order for you to be successful in this post we will be looking for you to complete acover letterwhich addresses:

1.Why you are interested in the post with Historic Environment Scotland

2.How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.

Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience.Please read our CV and Cover Letter Guidancefirst before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria:

• Experience delivering high standards of service and a passion for working in the heritage tourism industry
• Proven ability to deal professionally and pleasantly with varied customer needs and queries.
• Proven ability to work collaboratively and flexibly with colleagues.
• Willingness to work outdoors in varying weather conditions (suitable clothing will be provided).
• Willingness to work regular weekends and bank holidays as part of rota occasionally working unsocial hours to provide support for activities such as events.
• Ability to deal professionally and pleasantly with varied customer needs and queries.

Find out more aboutdesirableskills and experience in ourfull job description here.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email ator call our Head Office at 0 and speak to a member of our People Team.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.